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Recording > Recording Schedules > Create Custom Recording Schedules

Create Custom Recording Schedules

OverviewClosed

Schedules are collections of business rules that govern recordings in inContact WFO.

This topic explains how to create a recording schedule using custom criteria and parameters.

For more information, see Recording Schedules Overview.

  1. Click WFOTools & SettingsCore FunctionsSchedulingCreate Schedule.
  2. Click Create a Custom Schedule (Advanced).
  3. Configure the schedule criteria and parameters.
  4. Click Save Schedule.

See Also