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inContact WFO Admin > Configuration and Settings > Page Details: Custom Extensions

Page Details: Custom Extensions

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SAP Account Number Integration
Specifies whether a custom integration has been developed to work with the third-party SAP platform, and if so, which user field contains the SAP account number. The field accepts values from a drop-down list consisting of user fields 1-15 and None, with None as the default.
Distributed Screen Capture
Specifies whether the deployment uses distributed screen recording. The field accepts the values Yes or No from a drop-down list, with Yes as the default.
DNIS Custom Lookup
Specifies whether inContact WFO performs custom look-ups based on the contents of one of the user fields and if so, which field is used. The field accepts values from a drop-down list consisting of user fields 1-15 and None, with None as the default.