Disable QA Evaluation Forms
Required Permissions — Allow QA Form Administration
Overview
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To help ensure historical accuracy and continuity in reporting, inContact WFO does not allow forms to be deleted once they have been used.
This topic explains how to disable a form if it is no longer needed.
For more information, see QA Evaluation Forms Overview.
- Follow the procedure to View QA Evaluation Forms, but do not click Edit. There is no need to open the form.
- Click Disable.
See Also
- Page Details: QA Forms Listing — for information on the interface elements and form information fields shown in the QA Forms Listing