Complete In-Progress Evaluations
Required Permissions — 
Overview
                                            
                                                
                                        
                                        
                                        This topic explains how you can return to evaluations that you left "in-progress" and change, complete, or delete them.
For more information, see QA Evaluations Overview.
- Click WFO Quality Management Quality AssuranceSearch QA Evaluations.
 - Configure search criteria to locate the evaluation and click Search.
 - Double-click the evaluation to open it.
 - Click Edit this QA.
 - Make any changes or updates.
 - Click Save as Draft if you need to leave the evaluation in-progress or, if you have completed the QA form, click Submit Q.A. Review.
 
See Also
- Page Details: Search QA Evaluation — for information on the search criteria and evaluation information fields shown in the QA Evaluations Listing
 - Page Details: Perform QA — for details on fields used in evaluating agent performance