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Quality Management > Arbitration and Review > Question QA Evaluations

Question QA Evaluations

OverviewClosed

If your organization uses the inContact WFO QA review process, agents can review, question, or acknowledge evaluations after they have been submitted.

This topic explains how to question an evaluation.

For more information, see QA Arbitration and Review Process Overview.

The Add a Comment field is required for questioned evaluations.

  1. Click WFO Home Assignment Inbox New Assignments.
  2. Click the evaluation you want to question to open it.
  3. Review the evaluation and Add a Comment.
  4. Click Question .

See Also