Find Recording Schedules
Overview
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Schedules are collections of business rules that govern recordings in inContact WFO.
This topic explains how to find active schedules in your system.
For more information, see Recording Schedules Overview.
- Click WFO Tools & Settings Core Functions Scheduling Find Schedule.
- Move users from Schedule Owners to Schedule Owners Listed to narrow your search to schedules created by specific users; move users from Schedule Owners Listed to Schedule Owners to exclude them from your search. To retrieve all schedules, skip this step.
- Click Search.
- Double-click a schedule to view all of its criteria and parameters, or click one of the action icons for the schedule to edit, copy, or delete it.
See Also
- Page Details: Schedule Query — for details regarding the information displayed on this page
- Edit Recording Schedules — for more information on editing a schedule's settings
- Copy Recording Schedules — for more information on copying an existing schedule's criteria and parameters
- Delete Recording Schedules — for more information on removing schedules from your system