Page Details: Security Profile ACD Permissions
Required security profile permissions: Security Profile Edit.
When you create a new security profile or modify an existing one, you can determine the power users with the security profile have over Automatic Call Distribution (ACD) features, including unavailable codes, points of contact, dispositions, stations, station profiles, Central scripts access, hours of operation, and chat profiles.
For more information, see Security Profiles Overview.
Unavailable Codes
Enables users to view, edit, create, or deactivate/activate
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit | Create | Deactivate |
|---|---|---|---|---|
|
Agent |
||||
| Supervisor | ||||
| Manager |
Points of Contact
Enables users to view, edit, create, or deactivate/activate
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit | Create | Deactivate |
|---|---|---|---|---|
|
Agent |
||||
| Supervisor | ||||
| Manager |
Dispositions
Enables users to view, edit, create, or deactivate/activate
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit | Create | Deactivate |
|---|---|---|---|---|
|
Agent |
||||
| Supervisor | ||||
| Manager |
Tags
Enables users to view, edit, create, or deactivate/activate
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit | Create | Deactivate |
|---|---|---|---|---|
|
Agent |
||||
| Supervisor | ||||
| Manager |
Stations
Enables users to view, edit, create, or deactivate/activate user
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit | Create | Deactivate |
|---|---|---|---|---|
|
Agent |
||||
| Supervisor | ||||
| Manager |
Station Profiles
Enables users to view, edit, create, or deactivate/activate use
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit | Create | Deactivate |
|---|---|---|---|---|
|
Agent |
||||
| Supervisor | ||||
| Manager |
Enables users to view, edit, or deactivate/activate existing scripts from Central.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit | Deactivate |
|---|---|---|---|
|
Agent |
|||
| Supervisor | |||
| Manager |
Hours of Operation
Enables users to view, edit, create, or deactivate/activate contact center
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit | Create | Deactivate |
|---|---|---|---|---|
|
Agent |
||||
| Supervisor | ||||
| Manager |
Chat Profiles
Enables users to view, edit, create, or deactivate/activate
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit | Create | Deactivate |
|---|---|---|---|---|
|
Agent |
||||
| Supervisor | ||||
| Manager |