This page describes the requirements for each app in the NiCE CXone suite to work correctly in your environment. These requirements include network, browser, operating system, and so on. A list of additional requirements for implementation are available to help ensure that you have all the information you need.
REQUIRED: TLS Cipher Requirements for All NiCE CXone Systems
NiCE is committed to maintaining secure connections between your organization's network and ours. To ensure that you have a secure, encrypted connection, NiCE CXone requires at least TLS 1.2 compliance and the following ciphers as noted.
Inbound Traffic (from NiCE CXone to your servers)
You must support at least one of the following ciphers on servers that NiCE CXone communicates with such as IVR scripts or other integrations. It is recommended that you support multiples of these ciphers if possible. If you are trying to integrate with other service providers, you are responsible for ensuring that those providers also meet these requirements.
- 0x009E, TLS_DHE_RSA_WITH_AES_128_GCM_SHA256
- 0xC013, TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA
- 0xC02B, TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256
- 0xC02C, TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384
Outbound Traffic (from your servers to NiCE CXone)
You must support at least one of these ciphers from any source that communicates with NiCE CXone such as browsers and back-end integrations. It is recommended that you support both of these ciphers if possible.
- 0xC02F, TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256
- 0xC030, TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
REQUIRED: Proxy Traffic Inspection Policies for All NiCE CXone Systems
NiCE CXone does not support the use of traffic inspection proxy services for several reasons:
- Routing your WAN traffic through a proxy introduces packet latency. NiCE CXone solutions are real-time. Delays in packet delivery impair both agent and customer experience.
- Proxy service providers conduct regular maintenance. This can impact your system and even make it unavailable.
- Inadvertent changes to routing policies can create disruptions in service.
- When problems occur, the third-party proxy provider must be included. Resolution can be more difficult and can take longer.
IMPORTANT: Supported Browsers for the NiCE CXone Suite
In general, NiCE CXone supports the following browsers. Some NiCE CXone applications may support additional browsers. Select checkboxes in the filter at right to see if this is true for the applications in your NiCE CXone system.
| Supported Browsers | |||
|---|---|---|---|
| Chrome | Firefox | MS Edge | Safari |
| Y |
|
Y |
|
Requirements for all supported browsers:    |
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|
NiCE CXone applications support the current browser version and the version immediately preceding it. For example, if the current version of Chrome is 75, we'd support 74 and 75. Not all applications support all browsers. Check your specific NiCE CXone applications for details. NiCE CXone applications that support Microsoft Edge only support the version of Edge based on Chromium. Legacy Edge is not supported, but Chromium Edge does have a Legacy Edge mode that can be used. Most internet browsers are updated frequently by their developers. New versions may impact functionality and may require additional software updates to resolve. Because of this, supported browsers are subject to change. |
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FIRST-TIME USERS: How to Determine Platform Requirements for Your NiCE CXone Contact Center
- Obtain a complete list of all apps in your NiCE CXone implementation. You can get this from your Account Representative.
- In the filter at right, select the checkboxes for all apps in your implementation. After making your selections, the page displays only the information that applies to your NiCE CXone implementation. You may need to scroll down to view all requirements.
- Review the requirements and discuss any concerns with your Account Representative as soon as possible.
Omnichannel Routing (ACD)
The Omnichannel Routing (ACD) app loads directly within the NiCE CXone main web portal. It's used for system configuration and channel management for voice (phone), automated outbound voice (dialer), chat, email, SMS, and so on.
The System Email page provides a comprehensive explanation of all types of NiCE CXone email, including the email ACD channel, NiCE CXone emails for reports and password resets, and so forth. It also provides any IPs that you may want to add to your email server allow list and SPF Sender Policy Framework. Email authentication standard to protect senders and recipients from fraud. Provides your DNS a public list of senders approved to send email from your domain. records.
View a list of apps with the same requirements
- Omnichannel Routing (ACD)
- Admin
- Advanced Routing
- Legacy Dashboard
- Reporting
- Workforce Intelligence
You may need to adjust the following requirements based on the total application load for workstations in your contact center.
| Minimum workstation and Network Requirements | |
|---|---|
| Virtualization | In general, virtual desktop support is dependent on NiCE CXone Support being able to replicate an issue in a non-virtual environment. For specifics, see NiCE CXone Configuration and Support for VDI. |
| Processor | Second generation Intel Core i3 or later; 3Ghz |
| Physical RAM |
4 GB total 2 GB free |
| Disk Space | 1 GB |
| Screen Resolution |
1024 x 768 |
| Internet Bandwidth |
5 kbps per workstation for data transport Less than 200 ms average round-tripping reply between workstation and NiCE CXone servers |
| Supported Operating Systems for Workstations | ||
|---|---|---|
| Windows | Mac OS | Other |
|
Windows 11, 64-bit Windows 10, 32- and 64-bit |
Current and most recent previous version | N/A |
| Supported Operating Systems for Servers | ||
| Windows | Mac OS | Other (See Note) |
| Windows 2012 or later | N/A |
|
|
NiCE CXone does not require any servers, but some organizations choose to use them:
The recommendations here are based on common Linux operating systems. There are many other variations. As a general guideline, make sure that any server operating system version you use supports newer, stronger encryption protocols and TLS 1.2. |
||
| Supported Browsers | |||
|---|---|---|---|
| Chrome | Firefox | MS Edge | Safari |
| Y |
|
Y |
|
| Requirements for all supported browsers: |
|||
|
NiCE CXone applications support the current browser version and the version immediately preceding it. For example, if the current version of Chrome is 75, we'd support 74 and 75. Not all applications support all browsers. Check your specific NiCE CXone applications for details. NiCE CXone applications that support Microsoft Edge only support the version of Edge based on Chromium. Legacy Edge is not supported, but Chromium Edge does have a Legacy Edge mode that can be used. Most internet browsers are updated frequently by their developers. New versions may impact functionality and may require additional software updates to resolve. Because of this, supported browsers are subject to change. |
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Admin
The Admin app loads directly within the NiCE CXone main web portal. It allows administrators to:
- Manage employee accounts.
- Configure and their permissions.
- Set up and maintain life cycle management rules for Cloud Storage Services.
View a list of apps with the same requirements
- Omnichannel Routing (ACD)
- Admin
- Advanced Routing
- Legacy Dashboard
- Reporting
- Workforce Intelligence
You may need to adjust the following requirements based on the total application load for workstations in your contact center.
| Minimum workstation and Network Requirements | |
|---|---|
| Virtualization | In general, virtual desktop support is dependent on NiCE CXone Support being able to replicate an issue in a non-virtual environment. For specifics, see NiCE CXone Configuration and Support for VDI. |
| Processor | Second generation Intel Core i3 or later; 3Ghz |
| Physical RAM |
4 GB total 2 GB free |
| Disk Space | 1 GB |
| Screen Resolution |
1024 x 768 |
| Internet Bandwidth |
5 kbps per workstation for data transport Less than 200 ms average round-tripping reply between workstation and NiCE CXone servers |
| Supported Operating Systems for Workstations | ||
|---|---|---|
| Windows | Mac OS | Other |
|
Windows 11, 64-bit Windows 10, 32- and 64-bit |
Current and most recent previous version | N/A |
| Supported Operating Systems for Servers | ||
| Windows | Mac OS | Other (see Note) |
| Windows 2012 or later | N/A |
|
|
NiCE CXone does not require any servers, but some organizations choose to use them:
The recommendations here are based on common Linux operating systems. There are many other variations. As a general guideline, make sure that any server operating system version you use supports newer, stronger encryption protocols and TLS 1.2. |
||
| Supported Browsers | |||
|---|---|---|---|
| Chrome | Firefox | MS Edge | Safari |
| Y |
|
Y |
|
| Requirements for all supported browsers: |
|||
|
NiCE CXone applications support the current browser version and the version immediately preceding it. For example, if the current version of Chrome is 75, we'd support 74 and 75. Not all applications support all browsers. Check your specific NiCE CXone applications for details. NiCE CXone applications that support Microsoft Edge only support the version of Edge based on Chromium. Legacy Edge is not supported, but Chromium Edge does have a Legacy Edge mode that can be used. Most internet browsers are updated frequently by their developers. New versions may impact functionality and may require additional software updates to resolve. Because of this, supported browsers are subject to change. |
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Advanced Chat, Proactive Chat, Web Analytics and Collaboration
Advanced Chat, Proactive Chat, Web Analytics and Collaboration is a web-based application that provides enhanced chat capabilities, including co-browsing. It is only available for agents enabled for MAX
In general, virtual desktop support is dependent on NiCE CXone Support being able to replicate an issue in a non-virtual environment. For specifics, see NiCE CXone Configuration and Support for VDI.
You may need to adjust the following requirements based on the total application load for workstations in your contact center.
| Supported Operating Systems for Workstations | ||
|---|---|---|
| Windows | Mac OS | Other |
|
Windows 11, 64-bit Windows 10, 32- and 64-bit |
N/A | N/A |
| Supported Browsers | |||
|---|---|---|---|
| Chrome | Firefox | MS Edge | Safari |
| Y |
|
Y |
|
| Requirements for all supported browsers: |
|||
|
NiCE CXone applications support the current browser version and the version immediately preceding it. For example, if the current version of Chrome is 75, we'd support 74 and 75. Not all applications support all browsers. Check your specific NiCE CXone applications for details. NiCE CXone applications that support Microsoft Edge only support the version of Edge based on Chromium. Legacy Edge is not supported, but Chromium Edge does have a Legacy Edge mode that can be used. Most internet browsers are updated frequently by their developers. New versions may impact functionality and may require additional software updates to resolve. Because of this, supported browsers are subject to change. |
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The System Email page provides a comprehensive explanation of all types of NiCE CXone email, including the email ACD channel, NiCE CXone emails for reports and password resets, and so forth. It also provides any IPs that you may want to add to your email server allow list and SPF Sender Policy Framework. Email authentication standard to protect senders and recipients from fraud. Provides your DNS a public list of senders approved to send email from your domain. records.
Advanced Routing
Advanced routing features include the ability to specify multiple routing attributes at a time and the option to prioritize routing decisions for voice interactions The full conversation with an agent through a channel. For example, an interaction can be a voice call, email, chat, or social media conversation. based on the relative number of interactions agents are currently handling.
View a list of apps with the same requirements
- Omnichannel Routing (ACD)
- Admin
- Advanced Routing
- Legacy Dashboard
- Reporting
- Workforce Intelligence
You may need to adjust the following requirements based on the total application load for workstations in your contact center.
| Minimum workstation and Network Requirements | |
|---|---|
| Virtualization | In general, virtual desktop support is dependent on NiCE CXone Support being able to replicate an issue in a non-virtual environment. For specifics, see NiCE CXone Configuration and Support for VDI. |
| Processor | Second generation Intel Core i3 or later; 3Ghz |
| Physical RAM |
4 GB total 2 GB free |
| Disk Space | 1 GB |
| Screen Resolution |
1024 x 768 |
| Internet Bandwidth |
5 kbps per workstation for data transport Less than 200 ms average round-tripping reply between workstation and NiCE CXone servers |
| Supported Operating Systems for Workstations | ||
|---|---|---|
| Windows | Mac OS | Other |
|
Windows 11, 64-bit Windows 10, 32- and 64-bit |
Current and most recent previous version | N/A |
| Supported Operating Systems for Servers | ||
| Windows | Mac OS | Other (See Note) |
| Windows 2012 or later | N/A |
|
|
NiCE CXone does not require any servers, but some organizations choose to use them:
The recommendations here are based on common Linux operating systems. There are many other variations. As a general guideline, make sure that any server operating system version you use supports newer, stronger encryption protocols and TLS 1.2. |
||
| Supported Browsers | |||
|---|---|---|---|
| Chrome | Firefox | MS Edge | Safari |
| Y |
|
Y |
|
| Requirements for all supported browsers: |
|||
|
NiCE CXone applications support the current browser version and the version immediately preceding it. For example, if the current version of Chrome is 75, we'd support 74 and 75. Not all applications support all browsers. Check your specific NiCE CXone applications for details. NiCE CXone applications that support Microsoft Edge only support the version of Edge based on Chromium. Legacy Edge is not supported, but Chromium Edge does have a Legacy Edge mode that can be used. Most internet browsers are updated frequently by their developers. New versions may impact functionality and may require additional software updates to resolve. Because of this, supported browsers are subject to change. |
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Agent Assist Hub
Agent Assist Hub allows you to use agent assist applications developed in other platforms with NiCE CXone.
Agent Assist Hub is configured in NiCE CXone and Studio. To see the platform requirements for Studio, select it in the filter on the right.
RTIG is configured in NiCE CXone and Studio. To see the platform requirements for Studio, select it in the filter on the right.
Agent Workspace for Salesforce Voice (Agent for Service Cloud Voice)
Agent Workspace for Salesforce Voice (Agent for SCV) is a NiCE CXone agent integration that allows agents to handle interactions right in the Salesforce Omni-Channel widget. For voice, agents can use the web-based Integrated Softphone or a separate virtual or physical telephone. To see requirements for Integrated Softphone, select it in the filter on the right.
In general, virtual desktop support is dependent on NiCE CXone Support being able to replicate an issue in a non-virtual environment. For specifics, see NiCE CXone Configuration and Support for VDI.
Refer to your Salesforce documentation for minimum computer and network requirements. You may need to adjust the requirements based on the total application load for workstations in your contact center.
| Supported Operating Systems for Workstations | |||
|---|---|---|---|
| Windows | Mac OS | Chrome OS | Other |
|
Windows 11, 64-bit Windows 10, 32- and 64-bit |
Current and most recent previous version | Current and most recent previous version | N/A |
| Supported Browsers | |||
|---|---|---|---|
| Chrome | Firefox | MS Edge | Safari |
| Y | Y | ||
| Requirements for all supported browsers: |
|||
|
NiCE CXone applications support the current browser version and the version immediately preceding it. For example, if the current version of Chrome is 75, we'd support 74 and 75. Not all applications support all browsers. Check your specific NiCE CXone applications for details. Most internet browsers are updated frequently by their developers. New versions may impact functionality and may require additional software updates to resolve. Because of this, supported browsers are subject to change. |
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AI Routing
AI Routing is an AI-powered, smart routing solution that pairs contacts with agents who have had the best results handling contacts with a similar behavioral profile. The solution is configured within your organization's Omnichannel Routing (ACD) skills and is transparent to users.
To see the requirements for Omnichannel Routing (ACD), select it in the filter on the right.
Automatic Speech Recognition (ASR) and IVR
These products are configured in Studio. To see platform requirements for Studio, select it in the filter on the right.
You can use ASR Automatic Speech Recognition. Allows contacts to respond to prompts by speaking, pressing phone keys, or both. in routing scripts you build in Studio. You can also use ASR in completely automated IVR Interactive Voice Response. Automated phone menu contacts use via voice or key inputs to obtain information, route an inbound voice call, or both. scripts.
Attendant
Attendant is a virtual attendant that provides call forwarding and a corporate directory with the ability to search for employees by name, extension, or DNIS The number dialed on inbound or outbound voice calls.. It can optionally be used for voicemail management.
Depending on how your organization uses Attendant, regular users may access the application infrequently or not at all. Administrators configure Attendant in the Admin app and the Attendant site which is launched from NiCE CXone.
In general, virtual desktop support is dependent on NiCE CXone Support being able to replicate an issue in a non-virtual environment. For specifics, see NiCE CXone Configuration and Support for VDI.
You may need to adjust the requirements based on the total application load for administrative workstations in your contact center.
| Supported Operating Systems for Workstations | ||
|---|---|---|
| Windows | Mac OS | Other |
|
Windows 11, 64-bit Windows 10, 32- and 64-bit |
Current and most recent previous version | N/A |
| Supported Browsers | |||
|---|---|---|---|
| Chrome | Firefox | MS Edge | Safari |
| Y |
|
Y |
|
| Requirements for all supported browsers: |
|||
|
NiCE CXone applications support the current browser version and the version immediately preceding it. For example, if the current version of Chrome is 75, we'd support 74 and 75. Not all applications support all browsers. Check your specific NiCE CXone applications for details. NiCE CXone applications that support Microsoft Edge only support the version of Edge based on Chromium. Legacy Edge is not supported, but Chromium Edge does have a Legacy Edge mode that can be used. Most internet browsers are updated frequently by their developers. New versions may impact functionality and may require additional software updates to resolve. Because of this, supported browsers are subject to change. |
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Autopilot (Amelia/Omelia)
Autopilot (Amelia/Omelia) is a full-service, data-driven intelligent virtual agent A software application that handles customer interactions in place of a live human agent.. It handles voice interactions The full conversation with an agent through a channel. For example, an interaction can be a voice call, email, chat, or social media conversation. in the place of live agents.
Autopilot (Amelia/Omelia) is set up and managed in Virtual Agent Hub. Virtual Agent Hub is configured in NiCE CXone and Studio. To see the platform requirements for Studio, select it in the filter on the right.
Cloud Storage Services
Cloud Storage Services allows administrators to set up and manage both active and long-term cloud storage for call recordings, screen recordings, and other file types. Cloud Storage Services are configured in the Admin app.
Cloud Storage Services is supported in Windows 11.
Multi-Regional Storage
Multi-regional storage is a feature of Cloud Storage Services that allows you to store files at the location where interactions occur.
Customer Chat Interface
The NiCE CXone Customer chat interface appears on your website to enable contacts to chat with your agents using Omnichannel Chat. It detects default browser language settings, allowing the contact and agent to communicate using a variety of languages and alphabets. If a contact's browser language is set to a local dialect, their chat language defaults to the dialect's parent language.
Customer chat interface for omnichannel chat is configured in the ACD app. To see
Legacy Dashboard
The Legacy Dashboard application consolidates a collection of widgets that display data from the different applications available in NiCE CXone. You can use these widgets to create and define your own dashboards that will aggregate and collect the data you need to see, when you need to see it.
View a list of apps with the same requirements
- Omnichannel Routing (ACD)
- Admin
- Advanced Routing
- Legacy Dashboard
- Reporting
- Workforce Intelligence
You may need to adjust the following requirements based on the total application load for workstations in your contact center.
| Minimum workstation and Network Requirements | |
|---|---|
| Virtualization | In general, virtual desktop support is dependent on NiCE CXone Support being able to replicate an issue in a non-virtual environment. For specifics, see NiCE CXone Configuration and Support for VDI. |
| Processor | Second generation Intel Core i3 or later; 3Ghz |
| Physical RAM |
4 GB total 2 GB free |
| Disk Space | 1 GB |
| Screen Resolution |
1024 x 768 |
| Internet Bandwidth |
5 kbps per workstation for data transport Less than 200 ms average round-tripping reply between workstation and NiCE CXone servers |
| Supported Operating Systems for Workstations | ||
|---|---|---|
| Windows | Mac OS | Other |
|
Windows 11, 64-bit Windows 10, 32- and 64-bit |
Current and most recent previous version | N/A |
| Supported Operating Systems for Servers | ||
| Windows | Mac OS | Other (See Note) |
| Windows 2012 or later | N/A |
|
|
NiCE CXone does not require any servers, but some organizations choose to use them:
The recommendations here are based on common Linux operating systems. There are many other variations. As a general guideline, make sure that any server operating system version you use supports newer, stronger encryption protocols and TLS 1.2. |
||
| Supported Browsers | |||
|---|---|---|---|
| Chrome | Firefox | MS Edge | Safari |
| Y |
|
Y |
|
| Requirements for all supported browsers: |
|||
|
NiCE CXone applications support the current browser version and the version immediately preceding it. For example, if the current version of Chrome is 75, we'd support 74 and 75. Not all applications support all browsers. Check your specific NiCE CXone applications for details. NiCE CXone applications that support Microsoft Edge only support the version of Edge based on Chromium. Legacy Edge is not supported, but Chromium Edge does have a Legacy Edge mode that can be used. Most internet browsers are updated frequently by their developers. New versions may impact functionality and may require additional software updates to resolve. Because of this, supported browsers are subject to change. |
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Data Streams
The Data Streams app allows you to enrich IVR logs and other event data. You can then use your own data analysis tools, business intelligence tools, machine learning models, and applications to process the data.
The Data Streams app is supported in Windows 11.
DB Connector
DB Connector is a Windows-based, encrypted service that works over TLS 1.2 to provide a gateway between the NiCE CXone platform and your corporate database. It is installed as an executable on a customer-supplied server with access to your database. You can then configure it in NiCE CXone portal. Some customers install DB Connector on their database server itself.
Antivirus systems sometimes falsely identify installed applications as infected when they don't recognize the file extension or for other reasons. This can happen with NiCE CXone installed applications as well. Work with your antivirus vendor to resolve any such issues.
| Minimum Computer and Network Requirements | |
|---|---|
| Virtualization | In general, virtual desktop support is dependent on NiCE CXone Support being able to replicate an issue in a non-virtual environment. For specifics, see NiCE CXone Configuration and Support for VDI. |
| Processor | Second generation Intel Core i3 or later; 3Ghz |
| Physical RAM |
4 GB total 2 GB free |
| Disk Space | 1 GB |
| Screen Resolution |
1024 x 768 |
| Workstation Operating System |
Windows 11, 64-bit Windows 10, 32- and 64-bit Windows 8.x, 32- and 64-bit (desktop mode only) |
| Server Operating System | Windows 2012 or later |
| Additional Software |
Upgrade any systems that run DB Connector to .NET 4.8. In addition, download and install the latest DB Connector. This ensures the best experience and security. The .NET components are typically kept current during Microsoft automatic updates. Work with your IT team as needed to verify your version of .NET. Microsoft support for .NET Framework 4.6.x ends on April 26, 2022. Upgrade to .NET 4.8 to continue receiving updates. |
| Internet Bandwidth |
5 kbps per workstation for data transport Less than 200 ms average round-tripping reply between workstation and NiCE CXone servers |
Knowledge Management (Expert)
Knowledge Management (Expert) is a web-based knowledge management application.
| Supported Operating Systems for Workstations | ||
|---|---|---|
| Windows | Mac OS | Other |
|
Windows 11, 64-bit Windows 10, 32- and 64-bit |
Current and most recent previous version |
Chrome OS Linux |
|
You may need to adjust computer specifications based on the total application load for workstations in your contact center. In general, virtual desktop support is dependent on NiCE CXone Support being able to replicate an issue in a non-virtual environment. For specifics, see NiCE CXone Configuration and Support for VDI. |
||
| Supported Browsers | |||
|---|---|---|---|
| Chrome | Firefox | MS Edge | Safari |
| Y | N | Y | N |
|
NiCE CXone applications support the current browser version and the version immediately preceding it. For example, if the current version of Chrome is 75, we'd support 74 and 75. Not all applications support all browsers. Check your specific NiCE CXone applications for details. Most internet browsers are updated frequently by their developers. New versions may impact functionality and may require additional software updates to resolve. Because of this, supported browsers are subject to change. |
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Feedback Management
Feedback Management is a customer experience management tool that uses industry-leading Net Promoter Score (NPS) technology. By using FM with your NiCE CXone system, you can consider the voice of customers when evaluating their journey in your organization.
Feedback Management is a browser-based application that has no minimum computer or network requirements. Users can access the application, respond to surveys, or both, on devices using these operating system and browser combinations.
In general, virtual desktop support is dependent on NiCE CXone Support being able to replicate an issue in a non-virtual environment. For specifics, see NiCE CXone Configuration and Support for VDI.
| Supported Browsers for Windows 11 | ||||
|---|---|---|---|---|
| Chrome | Internet Explorer 11 | Firefox | Microsoft Edge | Safari |
| Y | Y | Y | Y | Y |
| Supported Browsers for MAC OS | ||||
| Chrome | Internet Explorer 11 | Firefox | Microsoft Edge | Safari |
| Y | N/A | Y | N/A | Y |
| Supported Browsers for iOS | ||||
| Chrome | Internet Explorer 11 | Firefox | Microsoft Edge | Safari |
| Y | N/A | N | N/A | Y |
| Supported Browser for Android Mobile OS | ||||
| Chrome | Internet Explorer 11 | Firefox | Microsoft Edge | Safari |
| Y | N/A | N | N | N/A |
|
NiCE CXone recommends the latest browser version for use with Feedback Management. Most internet browsers are updated frequently by their developers. New versions may impact functionality and may require additional software updates to resolve. Because of this, supported browsers are subject to change. |
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Workforce Management (IEX Integrated)
Workforce Management (IEX Integrated) provides scheduling, forecasting, and other workforce management tools for large enterprises. It runs in the NiCE CXone cloud. Agents and supervisors access Workforce Management (IEX Integrated) through their web browser.
WFM Administrators, Forecasters, and Schedulers may also use the Workforce Management (IEX Integrated) Rich Client (RCP), an installed client application that provides additional functionality. Employee Engagement Manager (IEX) (EEM) and Enhanced Strategic Planner (Enhanced Strategic Planner) are purchasable add-ons for Workforce Management (IEX Integrated).
| Minimum workstation and Network Requirements for Workforce Management (IEX Integrated) | |
|---|---|
| Virtualization | Refer to your Workforce Management (IEX Integrated) documentation for virtual desktop support. |
| Processor | 2Ghz or better |
| Physical RAM |
2 GB |
| Disk Space | 2 GB free |
| Monitor |
17" UVGA (1024 by 768 resolution) |
| Operating System |
Windows 11, 64-bit Windows 10 RCP supported on 64-bit only |
| Supported Browsers for Workforce Management (IEX Integrated) | |||
|---|---|---|---|
| Chrome | Firefox | MS Chromium Edge | Safari |
| Y |
|
|
|
|
NiCE CXone applications support the current browser version and the version immediately preceding it. For example, if the current version of Chrome is 75, we'd support 74 and 75. Not all applications support all browsers. Check your specific NiCE CXone applications for details. NiCE CXone applications that support Microsoft Edge only support the version of Edge based on Chromium. Legacy Edge is not supported, but Chromium Edge does have a Legacy Edge mode that can be used. Most internet browsers are updated frequently by their developers. New versions may impact functionality and may require additional software updates to resolve. Because of this, supported browsers are subject to change. |
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Employee Engagement Manager (IEX)
Employee Engagement Manager (IEX) (EEM) is an add-on module you can purchase for Workforce Management (IEX Integrated). You can use it to:
- Improve schedule flexibility.
- Enhance agent satisfaction.
- Automate and optimize up to 80% of manual intraday management processes.
For more information on Employee Engagement Manager (IEX), contact your Account Representative. A minimum of 300 seats is required for this module.
| Supported Browsers for EEM Add-On | |||
|---|---|---|---|
| Chrome | Firefox | MS Chromium Edge | Safari |
| 106.0.5249.103 | 105.0.3 | 106.0.1370.37 | 16 |
|
EEM does not support Microsoft Internet Explorer. Most internet browsers are updated frequently by their developers. New versions may impact functionality and may require additional software updates to resolve. Because of this, supported browsers are subject to change. |
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| Mobile device Notes for EEM Add-On | |||
|---|---|---|---|
|
EEM offers an optional mobile app that allows agents to access their schedules from a smartphone. If you plan to allow agents to use the Agent Mobile app, note the following:
NiCE is not able to validate every mobile device and operating system combination on the market. Therefore, we cannot make a definite statements about support of older devices and older operating system combinations. If a user experiences compatibility issues, NiCE suggests upgrading to an operating system supported by the device manufacturer (Android, Apple). Operating systems no longer supported by Android or Apple cannot receive security patches and may experience security compatibility with the Agent Mobile app. |
Enhanced Strategic Planner
Enhanced Strategic Planner (Enhanced Strategic Planner) is a purchasable add-on for Workforce Management (IEX Integrated). It enables automated long-term contact center planning. Enhanced Strategic Planner is based in the NiCE enterprise cloud.
Enhanced Strategic Planner offers these benefits:
-
Ability to build what-if scenarios for long-term planning. It includes options and explanations of staffing and budgeting impacts.
-
Ability to plan long-term staffing by site, location, or internal/outsource type. It's based on real data from your contact center.
-
Ability to quickly see how your changes impact staffing requirements, service level, ASA, and occupancy.
For more information on enhancing your Workforce Management (IEX Integrated) system with Enhanced Strategic Planner, contact your Account Representative.
| Supported Browsers for EEM Add-On | |||
|---|---|---|---|
| Chrome | Firefox | MS Edge | Safari |
| Y | Y | Y | N |
|
Most internet browsers are updated frequently by their developers. New versions may impact functionality and may require additional software updates to resolve. Because of this, supported browsers are subject to change. |
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Integrated Softphone
Integrated Softphone provides embedded voice communication as a seamless component of the agent application using industry-standard WebRTC protocols. It can be used with MAX and is sometimes referred to as MAXIS in that context. It is also supported with Salesforce Agent.
In general, virtual desktop support is dependent on NiCE CXone Support being able to replicate an issue in a non-virtual environment. For specifics, see NiCE CXone Configuration and Support for VDI.
If your contact center workstations run applications in addition to NiCE CXone, you may need to adjust the following requirements based on the total load of all applications.
| Additional hardware and open internet Requirements | |
|---|---|
| The following requirements are in addition to those for MAX or Salesforce Agent. They apply to agents working in any environment; that is, whether in-office or working from home. | |
| Sound Card | Full-duplex, 16-bit or USB Headset |
| Internet Upload Speed | 512Kbps minimum |
| Internet Download Speed |
1.5Mbps minimum |
| Latency | < 150ms (round trip) |
| Packet Loss |
< 0.75% |
| Jitter |
< 20ms |
| Network Connection | Hardwired only |
| Wireless (wifi) connections are not supported for VoIP services. There are known issues with voice over wifi, including one-way audio, garbled audio, and loss of connection. | |
| Supported Operating Systems for Workstations | ||
|---|---|---|
| Windows | Mac OS | Other |
|
Windows 11, 64-bit Windows 10, 32- and 64-bit |
Current and most recent previous version | N/A |
| Voice Bandwidth | ||
|---|---|---|
|
The bandwidth needed for voice depends on the codec, or compression algorithm, used by the softphone. The number of simultaneous calls x the codec kbps = total VoIP bandwidth. Codec bandwidth use is bi-directional. A G.711 call requires 88 Kbps up (from agent to caller) and 88 Kbps down (from caller to agent) simultaneously. |
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| Codec | Speed | Supported? |
| G.711 | 88 KBPS | Y |
| G.729 | 40 KBPS | N |
| Supported Browsers | |||
|---|---|---|---|
| Chrome | Firefox | MS Edge | Safari |
| Y | N | Y (with MAX) | N |
| Requirements for all supported browsers: |
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|
NiCE CXone applications support the current browser version and the version immediately preceding it. For example, if the current version of Chrome is 143, we'd support 143 and 142. Not all applications support all browsers. Check your specific NiCE CXone applications for details. Most internet browsers are updated frequently by their developers. New versions may impact functionality and may require additional software updates to resolve. Because of this, supported browsers are subject to change. |
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Interaction Analytics
Interaction Analytics is an intelligent linguistic analytics engine. It converts interaction transcripts into consumable data so supervisors and managers better understand what's happening in the contact center.
Interaction Analytics is a browser-based application that has no minimum computer or network requirements. You must have stereo recording in your business unit High-level organizational grouping used to manage technical support, billing, and global settings for your NiCE CXone system. and the recordings must be saved as uncompressed WAV files. Stereo recording has a separate audio track for each speaker. Interaction Analytics cannot process non-stereo recordings, compressed recordings, or recordings in non-WAV format. These files are automatically rejected by Interaction Analytics.
In general, virtual desktop support is dependent on NiCE CXone Support being able to replicate an issue in a non-virtual environment. For specifics, see NiCE CXone Configuration and Support for VDI.
| Supported Operating Systems for Workstations | ||
|---|---|---|
| Windows | Mac OS | Other |
|
Windows 11, 64-bit Windows 10, 32- and 64-bit Windows 8.x (desktop mode only), 32- and 64-bit |
Current and most recent previous version | N/A |
| Supported Browsers | |||
|---|---|---|---|
| Chrome | Firefox | MS Edge | Safari |
| Y | N | N | |
| Requirements for all supported browsers: |
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|
NiCE CXone applications support the current browser version and the version immediately preceding it. For example, if the current version of Chrome is 75, we'd support 74 and 75. Not all applications support all browsers. Check your specific NiCE CXone applications for details. Most internet browsers are updated frequently by their developers. New versions may impact functionality and may require additional software updates to resolve. Because of this, supported browsers are subject to change. |
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Automatic Speech Recognition (ASR) and IVR
These products are configured in Studio. To see platform requirements for Studio, select it in the filter on the right.
You can use ASR Automatic Speech Recognition. Allows contacts to respond to prompts by speaking, pressing phone keys, or both. in routing scripts you build in Studio. You can also use ASR in completely automated IVR Interactive Voice Response. Automated phone menu contacts use via voice or key inputs to obtain information, route an inbound voice call, or both. scripts.
NiCE CXone Real-Time Translation
NiCE CXone AI Voice Translation (SmartSpeak) Real-Time Translation offers real-time voice translation services for both the agent and contact when they speak in different languages.
MAX
MAX is the NiCE CXone-native agent application for handling voice interactions. For voice, MAX-enabled agents can use the web-based Integrated Softphone, the installed client application Softphone, or a separate virtual or physical telephone. Information on the integrated option is included in these requirements.
You may need to adjust the following requirements based on the total application load for workstations in your contact center.
| Minimum workstation and Network Requirements | |
|---|---|
| Virtualization | In general, virtual desktop support is dependent on NiCE CXone Support being able to replicate an issue in a non-virtual environment. For specifics, see NiCE CXone Configuration and Support for VDI. |
| Processor | Second generation Intel Core i3 or later; 3Ghz |
| Physical RAM |
4 GB total 2 GB free |
| Disk Space | 1 GB |
| Screen Resolution |
1024 x 768 |
| Internet Bandwidth |
5 kbps per workstation for data transport. If the agent is also using MAX Integrated Softphone, 35 kbps is required. Less than 200 ms average round-tripping reply between workstation and NiCE CXone servers |
| Video Card | Directx 9.0c support |
| Supported Operating Systems for Workstations | |||
|---|---|---|---|
| Windows | Mac OS | Chrome OS | Other |
|
Windows 11, 64-bit Windows 10, 32- and 64-bit |
Current and most recent previous version | Current and most recent previous version | N/A |
| Supported Browsers | |||
|---|---|---|---|
| Chrome | Firefox | MS Edge | Safari |
| Y | Y | ||
| Requirements for all supported browsers: |
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|
Chromium browsers pause any window that is covered, minimized, or otherwise occluded in an effort to extend the device's battery life. This feature, called browser throttling, is enabled by default and makes sense for many applications. However, MAX is often placed in the background while agents wait for contacts. Throttling causes MAX to become unresponsive and contacts to be refused. To prevent this, IT administrators should disable browser throttling via group policy on agent workstations. Ask your Account Representative for more information. NiCE CXone applications support the current browser version and the version immediately preceding it. For example, if the current version of Chrome is 75, we'd support 74 and 75. Not all applications support all browsers. Check your specific NiCE CXone applications for details. Most internet browsers are updated frequently by their developers. New versions may impact functionality and may require additional software updates to resolve. Because of this, supported browsers are subject to change. |
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Monitoring Gateway
Monitoring Gateway provides you with visibility and health monitoring data for your NiCE CXone system. This includes the following applications:
-
Log Reader: Provides a simple interface to access call logs. You can view or download call logs, plus see overview information about the interactions, like the contact ID, start and end dates, and so forth.
-
Port Management: Self-Service Port Management lets you request changes to the concurrent port limit. Changes can be for your own business unit
High-level organizational grouping used to manage technical support, billing, and global settings for your NiCE CXone system., for your customers, or both. -
Voice Quality Metrics & Voice Diagnostics: Display near-real time data for quality of voice calls in NiCE CXone. You can use the application to monitor SIP
Protocol used for signaling and controlling multimedia communication sessions such as voice and video calls. voice traffic and agents' WebRTC sessions. You can also use Voice Quality Metrics to discover, diagnose, and troubleshoot call quality issues for both customer and agent call legs. Voice Quality Metrics is not supported in FedRAMP. -
Monitoring Gateway Subscriptions: Lets you subscribe directly to call monitoring data as a Kafka stream. NiCE CXone pushes monitoring data directly into an external system that you set up. This lets you process and visualize the data according to your needs. The data includes information presented in Voice Quality Metrics, plus a variety of data about APIs responses in your Studio scripts.
In general, virtual desktop support is dependent on NiCE CXone Support being able to replicate an issue in a non-virtual environment. For specifics, see NiCE CXone Configuration and Support for VDI.
Monitoring Gateway launches from NiCE CXone in a new browsing instance, but shares the same computer and network specifications as primary NiCE CXone applications like Omnichannel Routing (ACD) and Admin. It also supports the same browsers and operating systems, such as Windows 11. For more information, select Omnichannel Routing (ACD) in the filter on the right and review its requirements.
If your workstations run applications in addition to Monitoring Gateway, you may need to adjust the following requirements based on the total load of all applications.
| Supported Operating Systems for Workstations | ||
|---|---|---|
| Windows | Mac OS | Other |
|
Windows 11, 64-bit Windows 10, 32- and 64-bit |
Current and most recent previous version | N/A |
| Supported Browsers | ||||
|---|---|---|---|---|
| Chrome | Firefox | Microsoft Edge | Internet Explorer | Safari |
| Y | N | Y | Y | N |
| Requirements for all supported browsers: |
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|
NiCE CXone applications support the current browser version and the version immediately preceding it. For example, if the current version of Chrome is 75, we'd support 74 and 75. Not all applications support all browsers. Check your specific NiCE CXone applications for details. NiCE CXone applications that support Microsoft Edge only support the version of Edge based on Chromium. Legacy Edge is not supported, but Chromium Edge does have a Legacy Edge mode that can be used. Most internet browsers are updated frequently by their developers. New versions may impact functionality and may require additional software updates to resolve. Because of this, supported browsers are subject to change. |
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Partner Adapters
The Adapters application includes Presence Sync (3rd Party, includes Directory Sync) and Directory Sync capabilities for partner UCaaS platforms. Presence Sync (3rd Party, includes Directory Sync) allows you to sync agent states between NiCE CXone agent applications and a partner application. Directory Sync allows agents to use MAX to pull contacts from partner tenants. This allows them to consult their contacts from other platforms like Microsoft Teams, RingCentral, and Zoom. This enables the agent application to have a unified experience across platforms right from NiCE CXone.
Adapters launches from NiCE CXone in a new browsing instance, but shares the same computer and network specifications as primary NiCE CXone applications like Omnichannel Routing (ACD) and Admin. It also supports the same browsers and operating systems, such as Windows 11. For more information, select Omnichannel Routing (ACD) in the filter on the right and review its requirements.
In general, virtual desktop support is dependent on NiCE CXone Support being able to replicate an issue in a non-virtual environment. For specifics, see NiCE CXone Configuration and Support for VDI.
Performance Analytics for Salesforce Einstein (PASE)
Performance Analytics for Salesforce Einstein (PASE)is a Salesforce-based, AI-powered analytics application that pinpoints specific recommendations to improve contact center performance. Once configured, the application automatically links NiCE CXone contact center interaction data to Salesforce objects, creating a fully-blended view of your data for Salesforce Einstein to analyze. It is typically used by contact center and Salesforce analysts in your organization.
Performance Analytics for Salesforce Einstein (PASE) is supported by Enterprise and Unlimited Salesforce editions. It is only compatible with the Lightning Experience Salesforce Agent.
| Workstation OS | |||
|---|---|---|---|
| Windows | MacOS | Other | |
|
Windows 11, 64-bit Windows 10, 32- and 64-bit |
Current and most recent previous version only | iOS, current and most recent previous version only | |
| Supported Browsers | |||
|---|---|---|---|
| Chrome | Firefox | MS Edge | Safari |
| Y | |||
| Requirements for all supported browsers: |
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|
NiCE CXone applications support the current browser version and the version immediately preceding it. For example, if the current version of Chrome is 75, we'd support 74 and 75. Not all applications support all browsers. Check your specific NiCE CXone applications for details. Most internet browsers are updated frequently by their developers. New versions may impact functionality and may require additional software updates to resolve. Because of this, supported browsers are subject to change. |
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Performance Management (Integrated) (Standalone)
Performance Management (Integrated) (Standalone) allows supervisors to create detailed reports and dashboards for the contact center metrics most important to them. It also provides agents with access to their own metrics. Optionally, supervisors can create games and challenges for agents to improve contact center performance and morale.
Performance Management (Integrated) (Standalone) is a browser-based application that has no minimum computer or network requirements. You may need to adjust computer specifications based on the total application load for workstations in your contact center.
In general, virtual desktop support is dependent on NiCE CXone Support being able to replicate an issue in a non-virtual environment. For specifics, see NiCE CXone Configuration and Support for VDI.
| Supported Operating Systems for Workstations | ||
|---|---|---|
| Windows | Mac OS | Other |
|
Windows 11, 64-bit Windows 10, 32- and 64-bit |
N/A | N/A |
| Supported Browsers | |||
|---|---|---|---|
| Chrome | Firefox | MS Edge | Safari |
| Y | Y | ||
| Requirements for all supported browsers: |
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|
NiCE CXone applications support the current browser version and the version immediately preceding it. For example, if the current version of Chrome is 75, we'd support 74 and 75. Not all applications support all browsers. Check your specific NiCE CXone applications for details. Most internet browsers are updated frequently by their developers. New versions may impact functionality and may require additional software updates to resolve. Because of this, supported browsers are subject to change. |
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Personal Connection
Personal Connection is the NiCE CXone outbound dialing solution. It delivers calls to agents in their agent application.
- If your organization uses Personal Connection at a dialing ratio higher than 3:1, agent workstations should have at least 4 GB of RAM.
- Depending on the total application load for workstations in your contact center, you may need to increase the RAM to at least 8 GB.
Personal Connection is supported in Windows 11.
Agent Assist Hub
Agent Assist Hub allows you to use agent assist applications developed in other platforms with NiCE CXone.
Agent Assist Hub is configured in NiCE CXone and Studio. To see the platform requirements for Studio, select it in the filter on the right.
RTIG is configured in NiCE CXone and Studio. To see the platform requirements for Studio, select it in the filter on the right.
Reporting
The Reporting app loads directly within the NiCE CXone main web portal. It offers configuration and management of contact center reports.
View a list of apps with the same requirements
- Omnichannel Routing (ACD)
- Admin
- Advanced Routing
- Legacy Dashboard
- Reporting
- Workforce Intelligence
You may need to adjust the following requirements based on the total application load for workstations in your contact center.
| Minimum workstation and Network Requirements | |
|---|---|
| Virtualization | In general, virtual desktop support is dependent on NiCE CXone Support being able to replicate an issue in a non-virtual environment. For specifics, see NiCE CXone Configuration and Support for VDI. |
| Processor | Second generation Intel Core i3 or later; 3Ghz |
| Physical RAM |
4 GB total 2 GB free |
| Disk Space | 1 GB |
| Screen Resolution |
1024 x 768 |
| Internet Bandwidth |
5 kbps per workstation for data transport Less than 200 ms average round-tripping reply between workstation and NiCE CXone servers |
| Supported Operating Systems for Workstations | ||
|---|---|---|
| Windows | Mac OS | Other |
|
Windows 11, 64-bit Windows 10, 32- and 64-bit |
Current and most recent previous version | N/A |
| Supported Operating Systems for Servers | ||
| Windows | Mac OS | Other (See Note) |
| Windows 2012 or later | N/A |
|
|
NiCE CXone does not require any servers, but some organizations choose to use them:
The recommendations here are based on common Linux operating systems. There are many other variations. As a general guideline, make sure that any server operating system version you use supports newer, stronger encryption protocols and TLS 1.2. |
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| Additional Software | ||
|
NiCE CXone Direct Data Access reports require Microsoft Excel 2013 Professional Plus or later. |
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| Supported Browsers | |||
|---|---|---|---|
| Chrome | Firefox | MS Edge | Safari |
| Y |
|
Y |
|
| Requirements for all supported browsers: |
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|
NiCE CXone applications support the current browser version and the version immediately preceding it. For example, if the current version of Chrome is 75, we'd support 74 and 75. Not all applications support all browsers. Check your specific NiCE CXone applications for details. NiCE CXone applications that support Microsoft Edge only support the version of Edge based on Chromium. Legacy Edge is not supported, but Chromium Edge does have a Legacy Edge mode that can be used. Most internet browsers are updated frequently by their developers. New versions may impact functionality and may require additional software updates to resolve. Because of this, supported browsers are subject to change. |
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The System Email page provides a comprehensive explanation of all types of NiCE CXone email, including the email ACD channel, NiCE CXone emails for reports and password resets, and so forth. It also provides any IPs that you may want to add to your email server allow list and SPF Sender Policy Framework. Email authentication standard to protect senders and recipients from fraud. Provides your DNS a public list of senders approved to send email from your domain. records.
Salesforce Agent
Salesforce Agent is a NiCE CXone agent application that allows agents to handle interactions right in the Salesforce interface. For voice, agents can use the web-based Integrated Softphone or a separate virtual or physical telephone. To see requirements for Integrated Softphone, select it in the filter on the right.
In general, virtual desktop support is dependent on NiCE CXone Support being able to replicate an issue in a non-virtual environment. For specifics, see NiCE CXone Configuration and Support for VDI.
Refer to your Salesforce documentation for minimum computer and network requirements. You may need to adjust the requirements based on the total application load for workstations in your contact center.
| Supported Operating Systems for Workstations | |||
|---|---|---|---|
| Windows | Mac OS | Chrome OS | Other |
|
Windows 11, 64-bit Windows 10, 32- and 64-bit |
Current and most recent previous version | Current and most recent previous version | N/A |
| Supported Browsers | |||
|---|---|---|---|
| Chrome | Firefox | MS Edge | Safari |
| Y | Y | ||
| Requirements for all supported browsers: |
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|
NiCE CXone applications support the current browser version and the version immediately preceding it. For example, if the current version of Chrome is 75, we'd support 74 and 75. Not all applications support all browsers. Check your specific NiCE CXone applications for details. Most internet browsers are updated frequently by their developers. New versions may impact functionality and may require additional software updates to resolve. Because of this, supported browsers are subject to change. |
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Softphone (Desktop)
Softphone allows MAX-enabled agents to use an internet phone for voice interactions with contacts. It is available in two forms:
- As an executable that must be installed on the user workstation. Installed Softphone is licensed to a device in your contact center.
- Hosted in the cloud. Hosted Softphone is the same application, but is licensed to an agent instead of a device.
Antivirus systems sometimes falsely identify installed applications as infected when they don't recognize the file extension or for other reasons. This can happen with NiCE CXone installed applications as well. Work with your antivirus vendor to resolve any such issues.
To see workstation requirements and supported browsers, select MAX in the filter on the right. Operating system requirements are not the same as for MAX. You may need to adjust the following requirements based on the total application load for workstations in your contact center.
In general, virtual desktop support is dependent on NiCE CXone Support being able to replicate an issue in a non-virtual environment. For specifics, see NiCE CXone Configuration and Support for VDI.
| Voice Bandwidth (Hosted and Executable Softphone) | ||
|---|---|---|
|
The bandwidth needed for voice depends on the codec, or compression algorithm, used by the softphone. The number of simultaneous calls x the codec kbps = total VoIP bandwidth. Codec bandwidth use is bi-directional. A G.711 call requires 88 Kbps up (from agent to caller) and 88 Kbps down (from caller to agent) simultaneously. |
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| Codec | Speed | Supported? |
| G.711 | 88 KBPS | Y |
| G.729 | 40 KBPS | Y |
| Supported Operating Systems for Workstations | ||
|---|---|---|
| Windows | Mac OS | Other |
|
Windows 11, 64-bit Windows 10, 32- and 64-bit |
Current and most recent previous version | N/A |
Studio (Desktop)
The following products are configured in Studio actions and share its
- Agent Assist Hub
- Automated Speech Recognition (ASR)
- NiCE CXone Turn-by-Turn Transcription
- NiCE CXone Cloud TTS Hub
- Interactive Voice Response (IVR)
- Real-Time Interaction Guidance
- Text-to-Speech (TTS)
- Virtual Agent Hub
Studio is an application that allows users to:
- Create and manage scripts for omnichannel contact routing, Transcription, IVR Interactive Voice Response. Automated phone menu contacts use via voice or key inputs to obtain information, route an inbound voice call, or both., ASR Automatic Speech Recognition. Allows contacts to respond to prompts by speaking, pressing phone keys, or both., and TTS Allows users to enter recorded prompts as text and use a computer-generated voice to speak the content. applications, and so on.
- Configure and manage virtual agents (voicebots and chatbots) in NiCE CXone.
- Configure agent assistant applications, such as Real-Time Interaction Guidance, in the Agent Assist Hub action.
It must be installed on workstations for the people who use it.
Antivirus systems sometimes falsely identify installed applications as infected when they don't recognize the file extension or for other reasons. This can happen with NiCE CXone installed applications as well. Work with your antivirus vendor to resolve any such issues.
| Minimum Computer and Network Requirements | |
|---|---|
| Virtualization | Virtual desktop support is dependent on NiCE CXone Support being able to replicate an issue in a non-virtual environment. |
| Processor | Second generation Intel Core i3 or later; 3Ghz |
| Physical RAM |
4 GB total 2 GB free |
| Disk Space | 1 GB |
| Screen Resolution |
1024 x 768 |
| Workstation Operating System |
Windows 11, 64-bit Windows 10, 32- and 64-bit Windows 8.x, 32- and 64-bit (desktop mode only) |
|
Additional Software |
Upgrade any systems that run Studio to .NET 4.8. In addition, download and install the latest Studio. This ensures the best experience and security. The .NET components are typically kept current during Microsoft automatic updates. Work with your IT team as needed to verify your version of .NET. Microsoft support for .NET Framework 4.6.x ends on April 26, 2022. Upgrade to .NET 4.8 to continue receiving updates. |
| Internet Bandwidth |
5 kbps per workstation for data transport Less than 200 ms average round-tripping reply between workstation and NiCE CXone servers |
Supervisor
Supervisor is a browser-based application that opens in a separate browser instance from the main NiCE CXone web portal. It lets supervisors monitor and interact with agents and view their performance in real time.
You may need to adjust the requirements based on the total application load for workstations in your contact center.
| Supported Browsers | |||
|---|---|---|---|
| Chrome | Firefox | MS Edge | Safari |
| Y |
|
Y |
|
| Requirements for all supported browsers: |
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|
NiCE CXone applications support the current browser version and the version immediately preceding it. For example, if the current version of Chrome is 75, we'd support 74 and 75. Not all applications support all browsers. Check your specific NiCE CXone applications for details. NiCE CXone applications that support Microsoft Edge only support the version of Edge based on Chromium. Legacy Edge is not supported, but Chromium Edge does have a Legacy Edge mode that can be used. Most internet browsers are updated frequently by their developers. New versions may impact functionality and may require additional software updates to resolve. Because of this, supported browsers are subject to change. |
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Supervisor is supported in Windows 11.
TTS and Transcription Services
NiCE CXone Cloud TTS Hub
Cloud TTS Hub allows you to use text-to-speech services provided by other platforms in NiCE CXone. It currently supports Google TTS service and Amazon Polly.
Continuous Stream Transcription
Continuous Stream Transcription allows you to use transcription (speech-to-text) services that provide a continuous stream of transcription in real time. It supports four services:
-
NiCE CXone Transcription (real-time transcription and post-call transcription)
-
NiCE CXone Transcription for Copilot
- NiCE CXone Transcription for Copilot
-
Google Transcription (Google custom voice models not supported)
-
Microsoft Transcription
Turn-by-Turn Transcription
Turn-by-Turn Transcription allows you to use transcription (speech-to-text) services that provide transcription of each side of a conversation in turn. It uses transcription services provided by other platforms. It currently supports Google Transcription Service.
NiCE CXone Turn-by-Turn Transcription does not support Google custom voice models.
Studio-native TTS
Studio-native text-to-speech allows you to integrate TTS into your Studio scripts through the PLAY action and VOICEPARAMS action.
Virtual Agent Hub
Virtual Agent Hub allows you to use virtual agents developed in other platforms with NiCE CXone.
Virtual Agent Hub is configured in NiCE CXone and Studio. To see the platform requirements for Studio, select it in the filter on the right.
Workforce Intelligence
The Workforce Intelligence (WFI) app loads directly within the NiCE CXone main web portal. It lets administrators automate actions in the contact center based on business rules they define.
View a list of apps with the same requirements
- Omnichannel Routing (ACD)
- Admin
- Advanced Routing
- Legacy Dashboard
- Reporting
- Workforce Intelligence
You may need to adjust the following requirements based on the total application load for workstations in your contact center.
| Minimum workstation and Network Requirements | |
|---|---|
| Virtualization | In general, virtual desktop support is dependent on NiCE CXone Support being able to replicate an issue in a non-virtual environment. For specifics, see NiCE CXone Configuration and Support for VDI. |
| Processor | Second generation Intel Core i3 or later; 3Ghz |
| Physical RAM |
4 GB total 2 GB free |
| Disk Space | 1 GB |
| Screen Resolution |
1024 x 768 |
| Internet Bandwidth |
5 kbps per workstation for data transport Less than 200 ms average round-tripping reply between workstation and NiCE CXone servers |
| Supported Operating Systems for Workstations | ||
|---|---|---|
| Windows | Mac OS | Other |
|
Windows 11, 64-bit Windows 10, 32- and 64-bit |
Current and most recent previous version | N/A |
| Supported Operating Systems for Servers | ||
| Windows | Mac OS | Other (See Note) |
| Windows 2012 or later | N/A |
|
|
NiCE CXone does not require any servers, but some organizations choose to use them:
The recommendations here are based on common Linux operating systems. There are many other variations. As a general guideline, make sure that any server operating system version you use supports newer, stronger encryption protocols and TLS 1.2. |
||
| Supported Browsers | |||
|---|---|---|---|
| Chrome | Firefox | MS Edge | Safari |
| Y |
|
Y |
|
| Requirements for all supported browsers: |
|||
|
NiCE CXone applications support the current browser version and the version immediately preceding it. For example, if the current version of Chrome is 75, we'd support 74 and 75. Not all applications support all browsers. Check your specific NiCE CXone applications for details. NiCE CXone applications that support Microsoft Edge only support the version of Edge based on Chromium. Legacy Edge is not supported, but Chromium Edge does have a Legacy Edge mode that can be used. Most internet browsers are updated frequently by their developers. New versions may impact functionality and may require additional software updates to resolve. Because of this, supported browsers are subject to change. |
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NiCE CXone WFMv2
NiCE CXone WFMv2 is a WFM application that predates NiCE CXone. In addition to the requirements shown here, users should refer to their manuals for this application.
This NiCE CXone application has begun the end-of-life (EOL) process. Platform requirements for EOL applications are provided until they reach end of support. If you use this application and have questions, contact your Account Representative.
| Workstation Requirements | |
|---|---|
| Computer | Operating System |
|
Follow the requirements in your application manuals, site design documents, or both. Virtual desktop support is dependent on NiCE CXone Support being able to replicate an issue in a non-virtual environment. |
Windows 11, 64-bit Windows 10, 32- and 64-bit |
| Browser Support | |
| Chrome | Firefox |
| Y | Y |
| Requirements for all supported browsers: |
|