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Recording > Recording Playback > Working with Recordings > Create External Bookmarks

Create External Bookmarks

Required Permission: WFO>Call Recording>Bookmarking>Allow

OverviewClosed

Bookmarks allow you to add free-form text notes to a recording.

This topic explains how to create an external bookmark. External bookmarks are created from the Recorded Interactions page, and apply to the entire call.

For more information, see Working with Recordings Overview.

Images in this topic are taken from the Recorded Interactions list with Web Player. If you are using the Recorded Interactions list with HTML5 Interaction Player, things may look a little different but the steps remain the same.

  1. Click WFO Call RecordingRecorded Interactions.
  2. Locate the recording, right-click, and select Bookmark from the pop-up menu.
  3. Type your notes in the Bookmark Notes (or Bookmark Description if you use the HTML5 Interaction Player).
  4. Select whether the bookmark should be Public or Private.
  5. Click Confirm Bookmark (or Save if you use the HTML5 Interaction Player).

See Also