Required security profile permissions: Security Profile Edit.
Overview
When you create or edit a security profile in your inContact WFO-enabled environment, you can choose which WFO features the users with the security profile may access and how much power they have in the feature. This page follows the inContact user interface and links to each section of the WFO modal.
For more information, see Security Profiles Overview.
- Page Details: Security Profile General WFO Permissions
- Page Details: Security Profile Call Recording WFO Permissions
- Page Details: Security Profile Quality Management WFO Permissions
- Page Details: Security Profile Reporting and Analytics WFO Permissions
- Page Details: Security Profile Tools & Settings WFO Permissions