inContact WFO Admin > Users > Page Details: Manage Multiple Users Download/Upload

Page Details: Manage Multiple Users Download/Upload

Required security profile permissions: Users Create.

Buttons

Download Template
Downloads a spreadsheet template in .csv format that includes all columns you need to fill in to bulk upload users.
Download Existing Records
Downloads a spreadsheet in .csv format that contains all users in your business unit. This enables you to easily modify settings for existing users.
Upload File
Uploads the file you selected and processes the rows to convert them to users.
Cancel
Cancels the request to upload users.

Fields

Select File
Enables you to locate a file on your hard drive containing users you want to upload.
File Type
The type of you file you selected in Select File. It must be either Text (.csv) or Excel (.xlsx).
Rows to Include
Whether you want to process Changed Rows Only or All Rows. If you choose Changed Rows Only, you must mark Y in the Rows Changed column of the spreadsheet for all rows that you modified.

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