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inContact WFO Admin > Configuration and Settings > Configure Terminology

Configure Terminology

Required Permissions — WFO > General > System Configuration > Edit

OverviewClosed

inContact WFO can be customized with terminology used in your operating environment (for example, you may refer to an "agent" as a "CSR").

This topic explains how to configure the application to use custom terminology.

For more information, see Configuration & Settings Overview.

  1. Click WFO Tools & Settings Core FunctionsWeb Portal SettingsTerminology.
  2. Edit the settings as needed.
  3. Click Save.

See Also