inContact WFO Admin > Server and Site > Server Requirements

Server Requirements

The specific hardware and system software required for your implementation is determined by inContact WFO Sales Engineering during the discovery and system design process. No system hardware or software should be purchased or requisitioned until the final system design document is complete.

Hardware Requirements

An on-premises server (known as the PREMISES Server) is required only if you are using inContact Screen Recording. This server must have a public-facing IP address.

In general, inContact recommends a server with at least 6 GB of RAM and a quad-core processor. The server can be either physical or virtual.

The PREMISES server should be built using this drive configuration:

Drive Letter Drive Purpose Size
C: System 50 GB
D: Applications 20 GB
E: Storage TBD

Software Requirements

The following software environments have been tested with and are supported for system servers:

  • Operating System — Windows 2012 R2
  • Protocols — IPv4

Prerequisites

The inContact WFO deployment team will install and configure the software on the PREMISES Server. In addition to the inContact WFO software, they will also install the following prerequisites:

  • .NET Framework v3.5, v4.0, v4.5.1, v4.5.2, and v4.6.1
  • Microsoft Visual C++ Runtime v8.0.50727.4053 (for more detail on this software, see knowledgebase article 973544 on Microsoft's support site)
  • Microsoft PowerShell v2.0 or greater (for more detail on this software, see knowledgebase article 968929 on Microsoft's support site)
  • Windows Installer v4.5 or greater
  • Microsoft Report Viewer Redistributable 2008, 2010, and 2012 (for more detail on this software, see knowledgebase article 971119 on Microsoft's support site)
  • A self-signed SSL certificate to enable secure communication between the PREMISES Server and the cloud

Licensing

inContact WFO Sales Engineering explains licensing requirements during the sales process. If SSL is used in the network, a certificate file must be purchased from a third-party vendor (such as VeriSign). SSL is recommended for systems that include a PREMISES server..