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Recording > Recording Playback > Page Details: Call List Settings

Settings Details: Recorded Interactions with Web Player

OverviewClosed

The Recorded Interactions page allows you to search for and work with recorded interactions. You can play recordings by launching the Web Player from this page.

This topic explains the customization settings for the Recorded Interactions page.

For more information, see Recording Playback Overview.

This topic provides a reference for Recorded Interactions page settings if your organization uses the Web Player. If your organization uses the HTML5 Interaction Player, the Recorded Interactions page looks different (see Settings Details: Recorded Interactions with HTML5 Interaction Player).

Call List Settings

This section of the page is divided into three sub-sections: Default Columns, Other Columns, and User Columns. In each section, you can select or clear the checkboxes for individual fields to specify whether those fields should appear in the Recorded Interactions list. For an explanation of these fields, see Page Details: Recorded Interactions with Web Player.

Web Player Settings

Play Video Automatically
When you play a recording with an associated screen recording, inContact WFO allows you to choose whether to play the video. If you want to play associated screen recordings by default, select this setting.
Always Play Calls in New Window
When you play a recording, inContact WFO allows you to choose whether to open a new browser window for playback. If you want to play recordings in a new window by default, select this setting.
Perform Evaluation in New Window
When you evaluate an agent from the Recorded Interactions list, inContact WFO allows you to choose whether to open a new browser window for the evaluation form. If you want to open a new window for the evaluation by default, select this setting.
Auto Play Call Segments
This setting is not used in Hosted inContact WFO.

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