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Recording > Recording Playback > Finding Recordings > Create Categories

Create Categories

OverviewClosed

The Recorded Interactions page allows you to search for and work with recorded interactions in your inContact WFO system. You can create categories to organize recordings in ways that make sense to you and then filter by those categories.

This topic explains how to create a category.

For more information, see Finding Recordings Overview.

Images in this topic are taken from the Recorded Interactions list with Web Player. If you are using the Recorded Interactions list with HTML5 Interaction Player, things may look a little different but the steps remain the same.

  1. Click WFOCall RecordingRecorded InteractionsCategories.
  2. Click New Category.

    If you are using the Recorded Interactions list with HTML5 Interaction Player, click one of the top-level categories (Private, Public, or Shared) to make the New button appear. Shared categories are only supported in the Recorded Interactions list with HTML5 Interaction Player.

  3. Select a Parent Category from the drop-down list.
  4. Type a name for the category in the Title field.
  5. Click OK.

See Also