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Page Details: Security Profile WFM Workstation Operations WFM Permissions

Required security profile permissions: Security Profile Edit.

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Enables users to:

  • View
  • Edit

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit

Agent

   
Supervisor    
Manager    

Performance

Enables users to:

  • View — View the performance and staffing charts on the Performance Optimizer page and to see the Operations Performance link in the WFMv2 Workstation menu.
  • Edit — Set parameters and run reports on the Performance Optimizer page.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit

Agent

   
Supervisor    
Manager    

Performance Reports

Enables users to:

  • View — View the performance and staffing charts on the Performance Reports page and to see the Operations Performance Reports link in the WFMv2 Workstation menu.
  • Edit — Set parameters and run reports on the Performance Reports page.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit

Agent

   
Supervisor    
Manager    

Bid Segment Reporting

Enables users to:

  • View — View the bid segment reports on the Bid Segment Reports page and to see the Bidding Service Profiles link in the WFMv2 Workstation menu.
  • Edit — Set parameters and run bid segment reports.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit

Agent

   
Supervisor    
Manager    

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