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Page Details: Security Profile Operating Hours WFM Permissions

Required security profile permissions: Security Profile Edit.

Stream Operating Hours

Enables users to:

  • View — View the operating hours on the Manage Stream Operating Hours page and to see the Operating Hours Stream link in the WFMv2 Portal menu.
  • Edit — Modify the stream operating hours.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit

Agent

   
Supervisor    
Manager    

Organizational Unit Operating Hours

Enables users to:

  • View — View the operating hours on the Manage Organizational Unit Operating Hours page and to see the Operating Hours Organizational Unit link in the WFMv2 Portal menu.
  • Edit — Modify the organizational unit operating hours.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit

Agent

   
Supervisor    
Manager    

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