inContact WFO Admin > SecurityProfiles > WFMModal > Page Details: Security Profile Internal Admin WFM Permissions

Page Details: Security Profile Internal Admin WFM Permissions

Required security profile permissions: Security Profile Edit.

Query All Environments

Enables users to set a specific report to run at a scheduled time and provide the results to multiple users via email.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile Allow

Agent

 
Supervisor  
Manager

Agent Skill Management

Enables users to run analytics if your system includes inContact Speech Analytics.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View

Agent

 
Supervisor  
Manager

Analytics Administration

Enables users to configure inContact Speech Analytics.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile Allow

Agent

 
Supervisor  
Manager

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