inContact WFO Admin > SecurityProfiles > WFMModal > Page Details: Security Profile Home Page WFM Permissions

Page Details: Security Profile Home Page WFM Permissions

Required security profile permissions: Security Profile Edit.

Home Page

Enables users to view the WFMv2 Portal home page.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View

Agent

 
Supervisor  
Manager  

Announcements

Enables users to:

  • View — View announcements on the WFMv2 Portal home page or the WFMv2 Workstation home page, depending on the profile's Home Page and Workstation permissions.
  • Edit — Create new announcements and delete existing ones.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit

Agent

   
Supervisor    
Manager    

Contacts

Enables users to:

  • View — View contacts on the Contacts for Information module on the WFMv2 Portal home page or the WFMv2 Workstation home page, depending on the profile's Home Page and Workstation permissions.
  • Edit — Add new and delete existing contacts in the Contacts for Information module.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit

Agent

   
Supervisor    
Manager    

Forum Posts

Enables users to:

  • Create — Add comments to existing discussions on the WFMv2 home page.
  • Delete — Remove their own comments from existing discussions on the WFMv2 home page.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile Create Delete

Agent

   
Supervisor    
Manager    

Forum Topics

Enables users to:

  • Create — Create new topics.
  • Delete — Delete their own existing topics.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile Create Delete

Agent

   
Supervisor    
Manager    

Events

Enables users to:

  • View — View details of events associated with the calendar on the WFMv2 home page.
  • Edit — Create new events and modify and delete existing events.

The information associated with these events is separate from similar information in other inContact applications, such as special event profiles and schedules.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit

Agent

   
Supervisor    
Manager    

Links

Enables users to:

  • View — View links on the WFMv2 Portal home page or the WFMv2 Workstation home page, depending on the profile's Home Page and Workstation permissions.
  • Edit — Add and delete links.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit

Agent

   
Supervisor    
Manager    

Completed Forecast Runs

Enables users to view the Completed Forecast Runs metric in the Summary section of the WFMv2 Portal home page.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View

Agent

 
Supervisor  
Manager  

Completed Schedule Runs

Enables users to view the Completed Schedule Runs metric in the Summary section of the WFMv2 Portal home page.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View

Agent

 
Supervisor  
Manager  

Last Forecast Run Time

Enables users to view the Last Forecast Run Time metric in the Summary section of the WFMv2 Portal home page.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View

Agent

 
Supervisor  
Manager  

Last Requirements Run Time

Enables users to view the Last Requirements Run Time metric in the Summary section of the WFMv2 Portal home page.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View

Agent

 
Supervisor  
Manager  

Last Schedule Run Time

Enables users to view the Last Schedule Run Time metric in the Summary section of the WFMv2 Portal home page.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View

Agent

 
Supervisor  
Manager  

Queued Forecast Runs

Enables users to view the Queued Forecast Runs metric in the Summary section of the WFMv2 Portal home page.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View

Agent

 
Supervisor  
Manager  

Queued Requirements Runs

Enables users to view the Queued Requirements Runs metric in the Summary section of the WFMv2 Portal home page.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View

Agent

 
Supervisor  
Manager  

Queued Schedule Runs

Enables users to view the Queued Schedule Runs metric in the Summary section of the WFMv2 Portal home page.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View

Agent

 
Supervisor  
Manager  

Total Completed Forecast Runs

Enables users to view the Total Completed Forecast Runs metric in the Summary section of the WFMv2 Portal home page.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View

Agent

 
Supervisor  
Manager  

Total Completed Requirements Runs

Enables users to view the Total Completed Requirements Runs metric in the Summary section of the WFMv2 Portal home page.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View

Agent

 
Supervisor  
Manager  

Total Completed Schedule Runs

Enables users to view the Total Completed Schedule Runs metric in the Summary section of the WFMv2 Portal home page.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View

Agent

 
Supervisor  
Manager  

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