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Page Details: Security Profile Calendar WFM Permissions

Required security profile permissions: Security Profile Edit.

My Calendar

Enables users to .

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View

Agent

 
Supervisor  
Manager  

Swap Shifts

Enables users to .

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View

Agent

 
Supervisor  
Manager  

Manage Agent Schedules

Enables users to:

  • View — View and filter the table of schedules on the Manage Agent Schedules page and to see the Calendar Manage Agent Schedules link in the WFMv2 Workstation menu.
  • Edit — Manage agent schedules, upload new agent schedules, and add and manage exception requests.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit

Agent

   
Supervisor    
Manager    

Manage Past Date Schedules

Enables users to .

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View

Agent

 
Supervisor  
Manager  

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