inContact WFO Admin > SecurityProfiles > WFMModal > Page Details: Security Profile Bid Manager WFM Permissions

Page Details: Security Profile Bid Manager WFM Permissions

Required security profile permissions: Security Profile Edit.

Bid Groups Periods and Holiday Profiles

Enables users to:

  • Edit — View and edit existing bidding periods and see the Bidding Periods link in the WFMv2 Portal menu.
  • Administrator — Delete existing bidding periods and create new ones.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile Edit Administrator

Agent

   
Supervisor    
Manager    

Agent Schedules

Enables users to upload new agent schedules on the Upload Schedules page and to see the Upload Schedules link in the WFMv2 Portal menu.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile Upload

Agent

 
Supervisor  
Manager  

Auto-Bidding

Enables users to run auto-bidding and view potential agent schedules and to see the Auto-Bidding Transfers link in the WFMv2 Portal menu.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile Edit

Agent

 
Supervisor  
Manager  

Manual Bidding

Enables users to manually upload schedules and download current schedules from the Upload Schedules page and to see the Manual Bidding link in the WFMv2 Portal menu.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile Edit

Agent

 
Supervisor  
Manager  

Agent List

Enables users to view, edit, and delete existing agent lists, upload new agent lists, and run the agent list wizard from the Manage Agent List page and to see the Agent List link in the WFMv2 Portal menu.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile Edit

Agent

 
Supervisor  
Manager  

Related Tasks