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Page Details: Security Profile Analytics WFM Permissions

Required security profile permissions: Security Profile Edit.

Dashboards

Enables users to view and edit dashboards in the Dashboard page and to view the Dashboards link in the WFMv2 Workstation menu.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View

Agent

 
Supervisor  
Manager  

Scorecards

Enables users to view and configure the Performance and Adherence scorecards in the Scorecard page and to view the Scorecards link in the WFMv2 Workstation menu.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View

Agent

 
Supervisor  
Manager  

Reports

Enables users to view and edit reports in the to view the Reports link in the WFMv2 Workstation menu.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View

Agent

 
Supervisor  
Manager  

Agent Exceptions

Enables users to create, edit, and delete exceptions in the Manage Exceptions page and to view the Manage Exceptions link in the WFMv2 Workstation menu.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View

Agent

 
Supervisor  
Manager  

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