inContact WFO Admin > SecurityProfiles > WFMModal > Page Details: Security Profile Adherence WFM Permissions

Page Details: Security Profile Adherence WFM Permissions

Required security profile permissions: Security Profile Edit.

Agent Adherence

Enables users to see the Agent Adherence page and its link in the WFMv2 Workstation menu.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View

Agent

 
Supervisor  
Manager  

Real Time Adherence

Enables users to see the Real Time Adherence page and its link in the WFMv2 Workstation menu.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View

Agent

 
Supervisor  
Manager  

Adherence Scorecard

Enables users to see the Adherence Scorecard page and its link in the WFMv2 Workstation menu.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View

Agent

 
Supervisor  
Manager  

Related Tasks