inContact WFO Admin > SecurityProfiles > ReportsModal > Page Details: Security Profile Workforce Optimization General Report Permissions

Page Details: Security Profile Workforce Optimization General Report Permissions

Required security profile permissions: Security Profile Edit.

System Reports

Enables users to perform system-level reporting. This is an administrator-level permission.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor  
Manager  

Audit Reports

Enables users to run audit reports to monitor actions taken by other users in the system. This is an administrator-level permission.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor  
Manager  

WFO Ad Hoc Reports

Enables users in inContact WFO to view the Ad Hoc Reporting menu, create ad hoc reports using the Report Builder page, and view or edit any ad hoc report that has been saved. This permission does not provide access to any report data and does not change the ability to save report search criteria as public or private. Reporting category permissions such as Call Reports control the data fields users can see on the Report Builder page. For example, to create an ad hoc report on QA evaluations, a user needs both the QA Reports and WFO Ad Hoc Reports View permissions.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor  
Manager  

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