inContact WFO Admin > SecurityProfiles > ReportsModal > Page Details: Security Profile inTouch Real Time Report Permissions

Page Details: Security Profile inTouch Real Time Report Permissions

Required security profile permissions: Security Profile Edit.

Group

Enables users to run all reports in the inTouch Real Time section of the Reports modal.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

Individual

Agent Counter Report

Enables users to run the inTouch Agent Counter report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.

Agent Count by State

Enables users to run the inTouch Agent Count by State report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.

Agent List Report

Enables users to run the inTouch Agent List report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.

Contact List Report

Enables users to run the inTouch Contact List report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.

Contact States by Skill Report

Enables users to run the inTouch Contact States by Skill report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.

Queue Counter Report

Enables users to run the inTouch Queue Counter report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.

Queue Trend Report

Enables users to run the inTouch Queue Trend report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.

Service Level Report

Enables users to run the inTouch Service Level report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.

Skill Summary

Enables users to run the inTouch Skill Summary report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.

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