inContact WFO Admin > SecurityProfiles > ReportsModal > Page Details: Security Profile inTouch Historical Report Permissions

Page Details: Security Profile inTouch Historical Report Permissions

Required security profile permissions: Security Profile Edit.

Group

Enables users to run all reports in the inTouch Historical section of the Reports modal.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

Individual

Performance Report

Enables users to run the inTouch Performance report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.

Agent Performance by Hour Report

Enables users to run the inTouch Agent Performance by Hour report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.

Agent Summary by Day Report

Enables users to run the inTouch Agent Summary by Day report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.

Campaign Skill Summary Report

Enables users to run the inTouch Campaign Skill Summary report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.

Contact Statistics Report

Enables users to run the inTouch Contact Statistics report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.

Other State Statistics Report

Enables users to run the inTouch Other State Statistics report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.

Unavailable Statistics Report

Enables users to run the inTouch Unavailable Statistics report.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:

Security Profile View

Agent

 
Supervisor
Manager

The default security profiles do not have these permissions set individually; however, they set these permissions indirectly with the group settings.

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