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Page Details: Security Profile Quality Management Permissions

Required security profile permissions: Security Profile Edit.

Manage QA Forms

Enables users to view, edit, create, or deactivate QA forms to evaluate agent calls.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View Edit Create Deactivate

Agent

       
Supervisor        
Manager

Score Recordings

Enables users to score agent call recordings.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View

Agent

 
Supervisor
Manager

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