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Page Details: Security Profile Agent Visibility Permissions

Required security profile permissions: Security Profile Edit.

Hide Agent Presence

Hides agent presence from the address book.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile Hide

Agent

 
Supervisor  
Manager  

Hide Agent Identity Information

Hides the agent name and ID from all reports that offer performance-related metrics.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile Hide

Agent

 
Supervisor  
Manager  

Hide Agent Information Caller ID

Hides the agent caller ID from all reports that offer performance-related metrics.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile Hide

Agent

 
Supervisor  
Manager  

Hide Agent Information Phone Number

Hides the agent phone number from all reports that offer performance-related metrics.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile Hide

Agent

 
Supervisor  
Manager  

Lync

Enables MAX agents who have Lync installed to see Lync users in the MAX address book together with their status. MAX users can also dial Lync users from the MAX address book.

By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled: 

Security Profile View

Agent

 
Supervisor  
Manager  

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