_addtodnc

此動作為內部使用而設計。為避免意外和可能的破壞性後果,在任何生產指令碼中使用此動作之前請先諮詢您的 CXone 技術代表。

Supports instances when a customer tells an agent that he would like his number removed from the calling list, so the agent can indicate the client's request in her script and append the customer's number to the customer DNC list.

_addtodnc is for use with Sytel only. The DNC Add Via Skill and DNC Add Via Group actions are for Personal Connection.