_addtodnc

此操作设计用于内部。为了避免出现意外的潜在破坏性后果,在任何生产脚本中使用此操作之前,请咨询您的 CXone 技术代表。

Supports instances when a customer tells an agent that he would like his number removed from the calling list, so the agent can indicate the client's request in her script and append the customer's number to the customer DNC list.

_addtodnc is for use with Sytel only. The DNC Add Via Skill and DNC Add Via Group actions are for Personal Connection.