HELP CENTER

HELP CENTER

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Contact Center Tools

Complementary CXone applications

Agents

Contact-handling applications

Reporting

Reference and how-to content for performance reporting

Advanced Tools

For workflow designers, developers, and partners

System Management

Build and maintain your contact center

Supervisor Monitor and interact with agents and view their performance in real time	Performance Management Performance management tool that integrates with CXone	Integrated Solutions Use these applications to extend your CXone solution
Interaction Analytics Explore trends identified in your agents’ interactions	Performance Analytics for Salesforce Einstein Configure contact center analytics for CXone using Salesforce Einstein	Attendant Corporate directory, voicemail, and call forwarding
Auto Attendant Set up voicemail and automatic extension routing

MAX Handle contacts with the integrated CXone web app	Salesforce Agent Applications Use agent features and functionality from within Salesforce

Data Dictionary Find details about every data attribute and metric available in ACD reporting	Prebuilt Reports Explore ready-made reports that pull metrics relating to your contact center	Custom Reporting Create individualized reports using a large list of attributes and metrics
Data Download Reports Generate prebuilt reports into comma-delimited or XML format using your raw data	Direct Data Access Download raw data directly into Microsoft Excel and create customized reports for your contact center	Dashboards View both real-time and historical information in a single graphical interface

DEVone Developer Community CXone RESTful APIs, SDKS, tutorials, and more	Partner Applications Resources for CXone partners	Automation and AI AI-empowered applications for automation, data analysis, agent assistance, and bots
Studio Technical Guide Technical reference guide for scripting	Start Using Studio Studio Quick Guide for first-time users	Studio Actions Details for each of the Studio routing actions
MAX Integrations Learn how to integrate custom content with MAX using POST messaging	Integrations Integrate CXone with other tools or your own database to enhance your customers' experience	Orchestration Advanced AI solution designed to streamline and automate customer service workflows

ACD Manage ACD and dialer skills and routing settings	Admin Manage employees and permissions	Administer Agent Applications Customize the experience in your agents' apps
Global Features Configure authentication and other settings that affect all CXone applications	Cloud Storage Services Manage the life cycle rules for your stored files	Personal Connection Manage your proactive dialer skills