Click the agent application you use
| Salesforce Agent Classic (SFA) | Salesforce Agent Lightning (SFA) |
|---|---|
|
This app is opened by clicking the Phone widget at the bottom of Salesforce Classic. |
This app is opened by clicking the Phone widget at the bottom of Salesforce Lightning. |
| Agent for Service Cloud Voice (SCV) | |
|
This app is opened by clicking the Omni-Channel widget at the bottom of Salesforce, then clicking the Phone tab. |
