Code Snippets

Some scripts require Snippet actions with custom Snippet code. This section provides information about the code snippets that are required in some scripts.

The following snippets are available in the online help: 

• Agent Assist Hub:
  • Google Contact Center AI: Assign Conversation ID
  • Script Parameters
• CXone Agent Suite Application CRM integrations: 
  • CRM Integrations
• Virtual Agent Hub:
  • Bot Session State
  • Custom Payload
  • Default Next Prompt Behavior
  • Live Agent Handoff
  • Next Prompt Behavior
  • Next Prompt Sequence
  • Transcript
• Voice Biometrics Hub:
  • Voice Bio Session ID