Script Parameters Snippet

This snippet defines the data passed to the agent assist application by the Agent Assist actionaction. Add this code to a Snippet actionaction in your script:

DYNAMIC customParam
customParam.param1 = "{value1}"
customParam.param2 = "{value2}"
customParam.param3 = "{value3}"
customParam.param4 = "{value4}"

ASSIGN customParamjson = "{customParam.asJSON()}"

If there are no custom payload parameters to send but the Script Parameters snippet is required, you can include the variable declarations in the snippet without assigning any values. For example: 

DYNAMIC customParam
ASSIGN customParamjson = "{customParam.asJSON()}"

To use this snippet: 

  1. Change the parameter names and values as needed to meet the needs of your organization and the agent assist application you use.
  2. Place the Snippet action in the script before the Agent Assist action.
  3. Configure the scriptParams property in the Agent Assist actionaction with the name of the variable that holds the JSON. In the example provided, this would be customParamjson.

Speech Context Hints for Google Contact Center AI

Content in this section is for a product or feature in controlled release (CR). If you are not part of the CR group and would like more information, contact your CXone Account Representative.

You can pass speech context hints to Google Contact Center AI (CCAI) with the Script Parameters snippet. Add the contexts to the snippet following this format: 

DYNAMIC customParam
customParam.speechContexts[1].phrases[1] = "word 1"
customParam.speechContexts[1].phrases[2] = "word 2"
customParam.speechContexts[1].phrases[3] = "phrase 1"
customParam.speechContexts[1].boost = 20

ASSIGN customParamJSON = "{customParam.asJSON()}"

Include one word or phrase in each customParam.speechContexts[#].phrases[#] property. You can create different sets of context hints by using different index numbers for the speechContexts property.

The customParam.speechContexts[1].boost property is optional. You can include it if you want to boost set of context hints compared to other sets. Set boost to a positive integer between 0 and 20. If you don't include boost or if it's set to a negative number, the set of context hints isn’t boosted.