NICE CXone Agent for Salesforce for Administrators

This overview is for administrators. If you're an agent see NICE CXone Agent for Salesforce.

Agent for Salesforce integrates the NICE CXone agent application into Salesforce. This allows your agents to handle interactions directly in Salesforce instead of jumping between applications. You can select one of the three Agent for Salesforce user interfaces for your agents to use: classic, classic in lightning, or fully integrated lightning experience.

The Agent for Salesforce offers the following features:

Agent for Salesforce does not support the RUNAPP Studioaction. If your organization develops its own call flow scripts in Studio, make sure your scripters are aware of this.

Refer to NICE CXone Agent for Salesforce to see the agent application user interface.