Desktop Studio

Desktop Studio is a visual scripting tool used to customize contact routing in CXone Mpower. It is a standalone application that you must download and install on your computer.You can find the following information about Desktop Studio:

Getting Started with Desktop Studio: This section provides information for new users. You can learn about downloading and installing the application. You can also learn about the user interface and complete a tutorial to create your first script.
Desktop Studio Fundamentals: This section provides information about the essential tasks required to use Studio. It includes detailed steps for creating and managing scripts and prompts. It also provides an introduction to working with Studioactions Performs a process within a Studio script, such as collecting customer data or playing music. , such as how to add them to scripts and configure them.
Desktop Studio Actions: This section provides detailed reference information about individual Desktop Studio actions.
Testing and Debugging Scripts: Describes the options in Desktop Studio for testing and debugging your scripts.
Technical Reference Guide: Introduces and explains the scripting concepts used in Desktop Studio. This section provides extensive reference material about the Snippet scripting language.

Key Facts about Desktop Studio

For Desktop Studio to function properly, your Windows .NET Framework version must be v4.8 or later.
The Desktop Studio application only works with Windows operating systems.
To use Desktop Studio, the scripter's CXone Mpower security profile must include Desktop Studio permissions.
You can perform some basic tasks related to scripts from within the CXone Mpower platform, but to create, manage, and test scripts, you must use one of the Desktop Studio applications.
Studio supports 24-hour time, not 12-hour time. Take this into consideration when working with time in scripts.
If you have any issues with Desktop Studio being falsely identified as 'infected,' contact your antivirus vendor.
Documentation for supported APIs is available on the DEVone Developer Portal.
To share ideas and collaborate with other scripters, you can visit the CXone Mpower Community site. Contact your Account Representative if you do not have access to the Community.