Studio

Studio is a scripting tool that you can use to customize your contact center's routing flow to meet the needs of your organization. Scripting allows you to define how contacts are routed to the agents that can best help them. For example, you can use ASR Automatic Speech Recognition. Allows contacts to respond to prompts by speaking, pressing phone keys, or both. or IVR Interactive Voice Response. Automated phone menu contacts use via voice or key inputs to obtain information, route an inbound voice call, or both. menus, or virtual agents A software application that handles customer interactions in place of a live human agent..

Studio has a visual, drag-and-drop interface, so you don't need extensive scripting experience to create basic scripts. You can create more complex scripts by including custom scripting code.

The Studio online help provides information about:

Getting Started with Studio: New Studio users can learn the basics in an introduction to Studio. A tutorial is also available that walks you through creating your first script.
Studio Fundamentals: An introduction to the fundamental skills and knowledge required to work with scripts in Studio.
How to Work with Scripts: Detailed information about how to work with and manage scripts in Studio.
Studio Action Basics: General, high-level information about actions Performs a process within a Studio script, such as collecting customer data or playing music. in Studio aimed at newer Studio users. This page provides information about what actions are, the kinds of actions available, and how they're organized in Studio.
Studio Action Reference: Detailed reference information about the actions used to build scripts.
Testing and Debugging Scripts: Describes the options in Studio for testing and debuggingyour scripts.
Technical Reference Guide: Introduces and explains the scripting concepts used in Studio. This section provides extensive reference material about the Snippet scripting language.

Integrations with Third-Party Systems

Studio allows you to integrate CXone with third-party applications and systems, including:

Key Facts about Studio

For Studio to function properly, your Windows .NET Framework version must be v4.8 or later.
The Studio application only works with Windows operating systems.
To use Studio, the scripter's CXone security profile must include Studio permissions.
You can perform some basic tasks related to scripts from within the CXone platform, but to create, manage, and test scripts, you must use one of the Studio applications.
Studio supports 24-hour time, not 12-hour time. Take this into consideration when working with time in scripts.
If you have any issues with Studio being falsely identified as 'infected,' contact your antivirus vendor.
Documentation for supported APIs is available on the DEVone Developer Portal.
To share ideas and collaborate with other scripters, you can visit the CXone Community site. Contact your Account Representative if you do not have access to the Community.