The Framework tab in Desktop Studio contains a comprehensive list of all available actions. This includes:
- Commonly-used actions: The actions that are most commonly used are available on the Tools tab as part of the default palette. These actions are available to all Studio users.
- Advanced actions or actions with limited or specific uses: Some of the actions on the Framework tab are advanced or have very specific uses, such as allowing integrations with particular third-party applications. They're not available on the default palette and are only accessible on the Framework tab.
- API actions: Many of the Framework actions are API actions. They duplicate CXone APIs. These actions are technical and require knowledge and understanding of APIs and how to work with them.
Many Framework actions and all API actions require a security user. You can set up a security user in your script with the SETSECURITYUSER action.
Because some of the actions on this tab are more advanced, they're not made available to all users by default. If you don't see the tab in Desktop Studio, it hasn't been enabled for your business unit
High-level organizational grouping used to manage technical support, billing, and global settings for your CXone environment. If your organization has a need that can be met by using a Framework action, your Account Representative can enable the Framework tab in your business unit.
If you have access to the Framework tab, be cautious about using unfamiliar actions. Many of the actions aren't documented in the online help. You can ask your Account Representative or submit a question to the CXone customer community to learn more about what an action does.