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Sets the time zone that is used in the script. |
Dependencies
- The default time zone set in your business unit is automatically used and takes precedence unless you set a different timezone with a Timezone action in your script.
- Use Timezone before the
- Individual regions, countries, or cities within a time zone can vary in how, when, and whether they observe Daylight Savings Time (DST). This information changes often. For this reason, the online help cannot list all current variations within a timezone. It's the customer's responsibility to understand how DST is observed in the locations where they operate.
Supported Script Types
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Generic |
Chat | Phone | Voicemail | Work Item | SMS | Digital |
Script Example
This is an example to show how this action can be used in scripts. It is not intended to be a complete script. Additional scripting may be required.
In this basic partial phone script example, Begin triggers the script, which then uses the TimeZone property (in the Timezone action) to set the timezone to Eastern Standard Time. The script then uses the Hours of Operation profile (created in the Hours action) to determine if the contact center is open or not. If it is open, a Menu will provide options for the caller.
TimeZone Property Option
The following table describes the time zones available in the
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The names in the Option column match the names of the time zone options in the
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The options in this list do not strictly adhere to the time zones found in other lists available on the internet.
For example, the list contains the following options: Mountain Standard Time and US Mountain Standard Time. The second option is only for Arizona, while the first is for all other states within the Mountain Standard Time zone. In other time zone lists, there is only one time zone listing for this region of the United States.
- The option names do not match the time zone labels displayed in the CXone platform, such as in Personal Connection or in the business unit configurations.
- The DST Observed by Action column indicates whether the Timezone action applies a change to that time zone during Daylight Savings Time (DST).
- The Notes column provides additional information about each time zone option, including its UTC offset. The listed UTC offset is the offset that the Timezone action applies to each time zone when DST is not in effect. For time zone options that the action applies DST changes to, the UTC offset is one hour more than the stated offset when DST is in effect.
- All other information in the Notes column comes from outside of the Studio action.
Always use a source outside of the online help to verify the time zone and DST observation of the locations where your organization operates. This information changes often and NICE CXone cannot guarantee that the Timezone action has been updated or that the information in the online help is current.
Test your selected time zone to verify that it provides the time and DST observation that you require. It may be necessary to adjust your script to achieve the results you need when using the Timezone action.
| Option | DST Applied by Action | Notes |
|---|---|---|
| Dateline Standard Time | No |
UTC-12 |
| UTC-11 | No | New Zealand, American Samoa |
| Aleutian Standard Time | Yes |
UTC-10 |
| Hawaiian Standard Time | No | UTC-10 |
| Marquesas Standard Time | No | UTC-9:30 |
| Alaskan Standard Time | Yes |
UTC-9 |
| UTC-09 | No | Cook Islands, French Polynesia |
| Pacific Standard Time (Mexico) | Yes |
UTC-08 |
| UTC-08 | No | Pitcairn Islands, Anchorage, Alaska USA |
| Pacific Standard Time | Yes |
UTC-08 |
| US Mountain Standard Time | No |
UTC-07 Use this time zone option for Arizona only. Use the Mountain Standard Time option for all other US states in the Mountain Standard time zone. |
| Mountain Standard Time (Mexico) | No | UTC-07 |
| Mountain Standard Time | Yes |
UTC-07 For Arizona, use the US Mountain Standard Time option instead. |
| Yukon Standard Time | No | UTC-07 |
| Central America Standard Time | No | UTC-06 |
| Central Standard Time | Yes | UTC-06 |
| Easter Island Standard Time | No | UTC-06 |
| Central Standard Time (Mexico) | No | UTC-06 |
| Canada Central Standard Time | No | UTC-06 |
| SA Pacific Standard Time | No | UTC-05 |
| Eastern Standard Time (Mexico) | No | UTC-05 |
| Eastern Standard Time | Yes | UTC-05 |
| Haiti Standard Time | Yes | UTC-05 |
| Cuba Standard Time | Yes | UTC-05 |
| US Eastern Standard Time | Yes | UTC-05 |
| Turks and Caicos Standard Time | No | UTC-04 |
| Paraguay Standard Time | No | UTC-04 |
| Atlantic Standard Time | Yes | UTC-04 |
| Venezuela Standard Time | No | UTC-04 |
| Central Brazilian Standard Time | No | UTC-04 |
| SA Western Standard Time | No | UTC-04 |
| Pacific SA Standard Time | Yes | UTC-04 |
| Newfoundland Standard Time | No | UTC-3:30 |
| Tocantins Standard Time | No | UTC-03 |
| E. South America Standard Time | No |
UTC-03 |
| SA Eastern Standard Time | No | UTC-03 |
| Argentina Standard Time | No | UTC-03 |
| Greenland Standard Time | Yes | UTC-03 |
| Montevideo Standard Time | No | UTC-03 |
| Magallanes Standard Time | No | UTC-03 |
| Saint Pierre Standard Time | Yes | UTC-03 |
| Bahia Standard Time | No | UTC-03 |
| UTC-02 | No | Brazil, Saint Pierre and Miquelon, South Georgia and the Sandwich Islands |
| Mid-Atlantic Standard Time | Yes | UTC-02 |
| Azores Standard Time | Yes | UTC-01 |
| Cape Verde Standard Time | No | UTC-01 |
| UTC | No |
UTC-00 |
| GMT Standard Time | No | UTC+01
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| Greenwich Standard Time | No | UTC-00 |
| Sao Tome Standard Time | No | UTC-00 |
| Morocco Standard Time | Yes |
UTC+01 |
| W. Europe Standard Time | Yes | UTC+01 |
| Central Europe Standard Time | Yes | UTC+01 |
| Romance Standard Time | Yes | UTC+01 |
| Central European Standard Time | Yes | UTC+01 |
| W. Central Africa Standard Time | No | UTC+01 |
| GTB Standard Time | Yes | UTC+02 |
| Middle East Standard Time | No |
UTC+03 |
| Egypt Standard Time | Yes | UTC+02 |
| E. Europe Standard Time | Yes | UTC+02 |
| Syria Standard Time | Yes | UTC+02 |
| West Bank Standard Time | Yes | UTC+02 |
| South Africa Standard Time | No | UTC+02 |
| FLE Standard Time | Yes | UTC+02 |
| Israel Standard Time | Yes | UTC+02 |
| South Sudan Standard Time | No | UTC+02 |
| Kaliningrad Standard Time | No | UTC+02 |
| Sudan Standard Time | No | UTC+02 |
| Libya Standard Time | No | UTC+02 |
| Namibia Standard Time | No | UTC+02 |
| Jordan Standard Time | Yes | UTC+03 |
| Arabic Standard Time | No | UTC+03 |
| Turkey Standard Time | No | UTC+03 |
| Arab Standard Time | No |
UTC+03 |
| Belarus Standard Time | No | UTC+03 |
| Russian Standard Time | No | UTC+03 |
| E. Africa Standard Time | No | UTC+03 |
| Volgograd Standard Time | No | UTC+04 |
| Iran Standard Time | No | UTC+03:30 |
| Arabian Standard Time | No | UTC+04 |
| Astrakhan Standard Time | No | UTC+04 |
| Azerbaijan Standard Time | No | UTC+04 |
| Russian Time Zone 3 | No | UTC+04 |
| Mauritius Standard Time | No | UTC+04 |
| Saratov Standard Time | No | UTC+04 |
| Georgian Standard Time | No | UTC+04 |
| Caucasus Standard Time | No | UTC+04 |
| Afghanistan Standard Time | No | UTC+4:30 |
| West Asia Standard Time | No | UTC+05 |
| Ekaterinburg Standard Time | No | UTC+05 |
| Pakistan Standard Time | No | UTC+05 |
| Qyzylorda Standard Time | No | UTC+05 |
| India Standard Time | No | UTC+5:30 |
| Sri Lanka Standard Time | No | UTC+5:30 |
| Nepal Standard Time | No | UTC+5:45 |
| Central Asia Standard Time | No | UTC+06 |
| Bangladesh Standard Time | No | UTC+06 |
| Omsk Standard Time | No | UTC+06 |
| Myanmar Standard Time | No | UTC+6:30 |
| SE Asia Standard Time | No | UTC+07 |
| Altai Standard Time | No | UTC+07 |
| W. Mongolia Standard Time | No | UTC+07 |
| North Asia Standard Time | No | UTC+07 |
| N. Central Asia Standard Time | No | UTC+07 |
| Tomsk Standard Time | No | UTC+07 |
| China Standard Time | No | UTC+08 |
| North Asia East Standard Time | Yes | UTC+07 |
| Singapore Standard Time | No | UTC+08 |
| W. Australia Standard Time | No | UTC+08 |
| Taipei Standard Time | No | UTC+08 |
| Ulaanbaatar Standard Time | No | UTC+08 |
| Aus Central W. Standard Time | No | UTC+8:45 |
| Transbaikal Standard Time | No | UTC+09 |
| Tokyo Standard Time | No | UTC+09 |
| North Korea Standard Time | No | UTC+09 |
| Korea Standard Time | No |
UTC+09 |
| Yakutsk Standard Time | No | UTC+09 |
| Cen. Australia Standard Time | Yes |
UTC+9:30 |
| AUS Central Standard Time | No |
UTC+9:30 |
| E. Australia Standard Time | No |
UTC+10 |
| AUS Eastern Standard Time | Yes |
UTC+10 |
| West Pacific Standard Time | No | UTC+10 |
| Tasmania Standard Time | No | UTC+10 |
| Vladivostok Standard Time | No | UTC+10 |
| Lord Howe Standard Time | Yes | UTC+10:30 |
| Bougainville Standard Time | No | UTC+11 |
| Russia Time Zone 10 | No | UTC+11 |
| Magadan Standard Time | No |
UTC+11 |
| Norfolk Standard Time | No | UTC+11 |
| Sakhalin Standard Time | No | UTC+11 |
| Central Pacific Standard Time | No | UTC+11 |
| Russia Time Zone 11 | No | UTC+12 |
| New Zealand Standard Time | Yes | UTC+12 |
| UTC+12 | No | Fiji, Marshall Islands, Naru, Tuvalu, Wallis and Futuna |
| Fiji Standard Time | No | UTC+12 |
| Kamchatka Standard Time | Yes | UTC+12 |
| Chatham Islands Standard Time | No | UTC+12:45 |
| UTC+13 | No | Samoa, Tokelau, Tonga |
| Tonga Standard Time | No | UTC+13 |
| Samoa Standard Time | No | UTC+13 |
| Line Islands Standard Time | No | UTC+14 |