If

Evaluates an expression and takes a branch depending on the outcome of the evaluation (true or false). You can also use create an IF statement in a Snippet action in your script.

Supported Script Types

Generic	Email	Chat	Phone	Voicemail	Work Item	SMS	Digital

Input Properties

These properties define data that the action uses when executing.

Property	Description
Caption	Change the Caption to something that uniquely identifies this action in the script. The IVR Press Path report includes the action name and caption. Descriptive, unique captions make the reports easier to read and understand.Use only for BEGIN CASE IF IVRLOG MENU and REQAGENT
Expression	An evaluation of a value to determine if the expression is TRUE or FALSE. For example, TOTAL=>0 (Total equal to or greater than 0).

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition	Description
True	Path taken if the expression is true.
False	Path taken if the expression is false.

Script Example

When this script is triggered, the number of available agents are counted. The If action uses the expression TOTAL>0 to determine which branch to take. If the total number of available agents is greater than 0, a menu will provide options to the caller. If the total number of agents is not greater than 0, then a message will play and the script will hang up the call.

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