EndText

For digital channels with ACD, this action terminates an SMS workflow that does not include a Reqagent action. When an agent ends the interaction, the system exit script is triggered and runs certain processes to close out the text hub framework used by CXone SMS Messaging.

When the SMS interaction routes down a path that doesn't include an agent, you must use EndText to trigger the system exit script. This might happen, for example, in an after hours or no agents available path.

Supported Script Types

The icon for the SMS script type - a smart phone with a chat bubble coming out of it.
SMS

Comparison of Similar Actions

The following actions have similar functions, but with some key differences: 

  • Discard : Terminates an email script.
  • End : Terminates a phone, voicemail, SMS, or digital script. Does not terminate a digital contact, but terminates contacts in scripts with other media types.
  • End a Contact: Terminates the active contact. Does not terminate the current script.
  • EndText: Terminates an SMS workflow that doesn't include a Regagent action (for digitalClosed Any channel, contact, or skill associated with Digital Experience. channels only).
  • EndWi: Terminates a work item with a cause code. Does not terminate the current script.
  • Exit : Terminates a chat session and disconnects the chat contact.
  • Hangup : Terminates a phone script.
  • Return : Terminates a subscript and returns control to the originating script.

Do not use the Stop action to end a script. It does not terminate the script and leaves contacts running. This has a negative impact on the CXone servers.

Input Properties

None.

Result Branch Conditions

None.