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Required permissions: Configured Stations View
Report refresh rate: 5 minutes
The Configured Stations report lists the stations that are currently configured to handle calls.
In order to handle calls through the platform, a connection must be established between the platform and the agent's phone. Each station is assigned a globally unique number called a Station ID. This report provides a quick high-level view of all stations and information corresponding to each station.
Data in this Report
The Configured Stations report has multiple columns that present data attributes and metrics. The table below provides a description for each column.
| Column | Description |
|---|---|
| Station ID | Workstation ID. |
| Station Name | Workstation name. |
| Phone Number | Workstation phone number. |
| Caller ID | Caller ID assigned to the workstation. |
| Station Timeout | Length of time the station has been logged off the system. |
| Last Login | Last time the agent logged into the system from the workstation. |