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The Outbound Disposition report displays the aggregate count of each outcome selected for each disposition Result assigned by the agent or system at the end of a voice (disposition) or digital (status) interaction. type.
Use the Outbound Disposition report to view dispositions by type for selected skills Used to automate delivery of interactions based on agent skills, abilities, and knowledge.
Outbound Disposition is one of the Personal Connection Outbound reports available from the Outbound Report Store.
Data in this Report
The Outbound Disposition report has multiple columns that present data attributes and metrics. The table below provides a description for each column.
| Column | Description |
|---|---|
| Type | The classification of the disposition Result assigned by the agent or system at the end of a voice (disposition) or digital (status) interaction.. |
| Outcome | The outcome of the disposition, usually the disposition name. |
| Count | The total number of outcomes for the selected disposition. |