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The Not Final by Outcome report displays details about the number of non-final calls that ended with each outcome, organized by attempt. For example, it can display the number of calls in a specified time period that were busy on the first attempt.
The platform stores 90 days of data; however, you can only run this report with 30 days of data at a time.
The columns in this report display the attempt number on which the outcome occurred. The report rows display possible call outcomes.
The following outcomes, or dispositions Result assigned by the agent or system at the end of a voice (disposition) or digital (status) interaction., appear as rows in the report:
- Abandon
- Agent Reschedule
- Agent Specific - Agent Unavailable
- Agent Specific - Queue Is Full
- Answering Machine
- Busy
- Callback Undeliverable
- Early Hang Up
- Error
- Fax
- Invalid Number
- ISDN Cause Code 102
- ISDN Cause Code 18
- ISDN Cause Code 21
- Network Busy
- No Ports
- Other
- Preview Reject
- RNA
- SMS Retry
- Suppression