Skill Control Notification History Report

Required permissions: Data Download View

The Skill Control Notification History data download report extends the availability of skill control notifications up to 90 days of historical data. This report allows users to filter notifications based on skill, date, or time.

Select Report Option

You need to configure a Date Range, Start/End Time, and Export Format when you run a data download report.

Field Details
Date Range

The default date and time range is from 12:00 AM to 11:59 PM today. When you click the arrows to the left or right of the date range, the range moves up or back 24 hours. When you click the in the date range, you can select one of these options:

  • Today: Outputs data from 12:00 AM today to now. This option is the default.
  • Yesterday: Outputs data from 12:00 AM yesterday to 11:59 PM last night.
  • Last 7 Days: Outputs data from 12:00 AM seven days ago to now.
  • Last 30 Days: Outputs data from 12:00 AM 30 days ago to 12:00 AM today.
  • Previous Week: Outputs data from the last full week, Sunday through Saturday. It pulls data from 12:00 AM last Sunday to 11:59 PM last Saturday.
  • Previous Month: Outputs data from 12:00 AM on the first day of last month to 11:59 PM the last day of last month.
  • Month to Date: Outputs data from 12:00 AM on the first day of this month to now.
  • Specific Date: Opens a date selector and lets you choose a specific day from which to pull data. By default, it pulls data from 12:00 AM that morning to 11:59 PM that night.
  • Date Range: Opens two date selectors that enable you to select a start date and end date for the range. By default, the range pulls data from 12:00 AM on the selected start date to 11:59 PM on the selected end date.

Start/End Time

If you selected Specific Date or Date Range for Date Range, you can use the Start/End Time field to specify the time range you want the data to cover. When you click inside the start or end text box, a drop-down lists times from 12:00 AM to 11:45 PM that you can select. You can also enter a specific time.
Export Format

You can use the Export Format drop-down to select the format you want the report to be in when you download it. You can select one of these options:

  • Comma Separated: A comma-separated list in a CSV file.
  • Tab Delimited File: A tab-separated list in a TXT file.
  • XML: An XML-formatted TXT file.
Include Field Names Select this checkbox if you want the first row of the report to be field names.
Append date to file name (YYYYMMDD) Select this checkbox if you want the current date to appear at the end of the report file name. The format is year, month, then day.

Columns

Skill_No

The unique, system-generated ID of the skillClosed Used to automate delivery of interactions based on agent skills, abilities, and knowledge.
Skill_Name

The name of the skillClosed Used to automate delivery of interactions based on agent skills, abilities, and knowledge.
NotificationEvent

Database events for skill controls.

Notification EventDescription
CannotAddSkillCannot add skill: {0}
CannotFindSkillSkill not found: {0}
NoPortAvailableNo ports: {0}
SkillAlreadyRunningSkill is already running: {0}
SkillStandbySkill in standby: {0}
SkillStartedSkill started: {0}
SkillStoppedSkill stopped: {0}
SkillStoppingSkill stopping: {0}
SkillListRefilledCache for skill replenished: {0}
SkillListRunningLowCache refill requests for skill returned zero records: {0}
SkillResetSkill reset: {0}
StartSkillRequestedRequest by agent {1} to start skill {0}
StopSkillRequestedRequest by agent {1} to stop skill {0}
AgentlessPortPercentThrottledBU agentless port percentage has been adjusted to {0} percent. {0} is an integer between 0 and 100
VirtualAgentCountChangedSkill virtual agent count has been modified. {1}/ {2}: {0} - {0} is the name of the skill. {1} is an integer denoting the actual virtual agent count. {1} is the max virtual agent count for the skill.
SkillFlushedNotifies when a Personal Connection skill has its contact cache flushed - Queue reset for skill: {0}
FilterCompletedFilter completed for skill {0} there are {1} records remaining.
FilterStartedFilter started for skill {0}.
ForceStopSkillRequestedRequest by agent to force stop skill {0}
FilterAbortedFilter aborted: {0}
FilterCancelledFilter cancelled: {0}
FilterErrorFilter errored: {0}
SkillStartingSkill starting: {0}
StartSkillRequestedSchedulerRequest by Scheduler to start skill {0} - Used when the Scheduler fires directing the skill to start
StopSkillRequestedSchedulerRequest by Scheduler to stop skill {0} - Used when the Scheduler fires the skill to shut down
NoPortsMessage displayed in Skill Control notifications panel when insufficent agentless ports are encountered during outbound dialing. Explanation: You do not have sufficient agentless ports for the current agentless skills/campaigns. You can: reduce the number of running agentless skills/campaigns; modify your dialing ratio; or work with your Customer representative to increase your configured agentless ports.
DefaultComplianceCompliance default changed for {0} to the value of {1} - This is a notification that is displayed in the Outbound Skill Control when the default value for a compliance child field changed. See compliance.
ChannelForcingForcing {1} channel to stop on skill: {0} - {0} is the name of the skill. {1} is either "Email" or "SMS".
ChannelRunning{1} channel entered running state for skill: {0} - {0} is the name of the skill. {1} is either "Email" or "SMS".
ChannelStandby{1} channel entered standby state for skill: {0} - {0} is the name of the skill. {1} is either "Email" or "SMS".
ChannelStarting{1} channel starting for skill: {0} - {0} is the name of the skill. {1} is either "Email" or "SMS".
ChannelStopped{1} channel entered stopped state for skill: {0} - {0} is the name of the skill. {1} is either "Email" or "SMS".
ChannelStopping{1} channel stopping for skill: {0} - {0} is the name of the skill. {1} is either "Email" or "SMS".
ChannelUnspecified{1} channel entered an unspecified state for skill: {0} - {0} is the name of the skill. {1} is either "Email" or "SMS".
ForceStopRunningSkillSkill {0} cannot be force stopped because it is currently running. The user needs to request to Stop the skill before requesting to Force Stop the skill.
SkillBusySkill {0} currently changing status. Notification that tells the user that their requested action could not be processed because the skill is currently processing another action.
Params

The parameters associated with the notification event (if applicable) such as Agent ID or channel type.
CreatedDate

The date the skill was created.