List of PoCs Expanded Report

Required permissions: Data Download View

The List of PoCs Expanded data download report displays points of contact you can view, including the ID, point of contact, description, current status, associated script, and the media type.

Select Report Option

You need to configure a Date Range, Start/End Time, and Export Format when you run a data download report.

Learn more about the fields in this step

Columns

Contact_Code	The unique, system-generated ID of the point of contact.
Contact_Name	The point of contact value or description, such as the phone number or email address.
Description	The label associated with the point of contact.
Status	Whether the point of contact is currently active (CURR) or inactive (DISC).
Default_Skill_No	The unique, system-generated ID of the skill associated with the point of contact.
Skill_Name	The name of the point of contact's default skill.
Script_Name	The path and name of the script assigned to the point of contact.
Media_Name	The media type or channel of the point of contact.