FQDNs and IP Addresses for Voice
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This page lists the FQDNs and IP addresses that CXone requires if you use Integrated Softphone or if CXone is the RespOrg The organization that's responsible for maintaining the registration of toll-free phone numbers. for your toll-free phone numbers. The IP addresses you need to open or allow depend on which of these voice options your call center uses, if any. To find your information:
- If you use Integrated Softphone, select Global Integrated Softphone in the filter list on the right.
- If CXone is the RespOrg for your toll-free phone numbers, select the option or options that match your toll-free phone numbers.
-
Copy the information that appears at the bottom of this page.
Selected information appears below this sentence.
These hostnames are latency-based and can resolve to any area. Open these hosts and ports if you use Integrated Softphone (WebRTC).
wrtc-pri.niceincontact.com
wrtc-sec.niceincontact.com
laxwrrwrtc.niceincontact.com
laxacwrtc01.niceincontact.com
laxacwrtc02.niceincontact.com
laxacwrtc03.niceincontact.com
laxacwrtc04.niceincontact.com
laxacwrtc05.niceincontact.com
laxacwrtc06.niceincontact.com
laxacwrtc07.niceincontact.com
laxacwrtc08.niceincontact.com
dalwrrwrtc.niceincontact.com
dalacwrtc01.niceincontact.com
dalacwrtc02.niceincontact.com
dalacwrtc03.niceincontact.com
dalacwrtc04.niceincontact.com
dalacwrtc05.niceincontact.com
dalacwrtc06.niceincontact.com
dalacwrtc07.niceincontact.com
dalacwrtc08.niceincontact.com
sgpacwrtc01.niceincontact.com
tkyacwrtc01.niceincontact.com
osaacwrtc01.niceincontact.com
sprwrrwrtc.niceincontact.com
spracwrtc01.niceincontact.com
spracwrtc02.niceincontact.com
riowrrwrtc.niceincontact.com
rioacwrtc01.niceincontact.com
rioacwrtc02.niceincontact.com
munacwrtc01.niceincontact.com
fraacwrtc01.niceincontact.com
sydacwrtc01.niceincontact.com
melacwrtc01.niceincontact.com
asaacwrtc01.niceincontact.com
asaacwrtc51.niceincontact.com
alaacwrtc01.niceincontact.com
alaacwrtc51.niceincontact.com
albacwrtc01.niceincontact.com
albacwrtc51.niceincontact.com
amaacwrtc01.niceincontact.com
amaacwrtc51.niceincontact.com
ambacwrtc01.niceincontact.com
ambacwrtc51.niceincontact.com
ymqacwrtc01.niceincontact.com
ytoacwrtc01.niceincontact.com
dxbacwrtc01.niceincontact.com
auhacwrtc01.niceincontact.com
lonacwrtc01.niceincontact.com
manacwrtc01.niceincontact.com
61.14.30.128/27 (Singapore)
103.13.81.128/28 (Melbourne)
103.13.81.144/28 (Sydney)
154.48.222.128/25 (Munich)
154.60.103.128/25 (Frankfurt)
200.15.3.0/24 (Sao Paulo)
209.14.64.128/27 (Rio de Janeiro)
210.57.49.128/27 (Osaka)
210.57.57.128/28 (Tokyo)
216.20.235.0/24 (Dallas)
216.20.237.0/24 (Los Angeles)
18.230.185.35
18.228.54.36
18.228.239.220
100.64.0.110
100.64.0.46
100.64.0.106
18.134.33.176
3.9.205.26
3.10.31.6
35.176.52.128
18.132.235.239
18.133.48.228
100.64.6.30
100.64.6.213
100.64.6.239
100.64.6.169
100.64.6.223
100.64.6.142
38.80.80.128/27 (Canada)
38.64.141.128/27 (Canada)
213.198.48.128/27 (London)
213.198.49.128/27 (Manchester)
83.111.4.128/27 (Abu Dhabi)
83.111.3.128/27 (Dubai)
FedRAMP only requires the following hostnames and IP addresses:
wrtc-us-pri.niceincontact.com
wrtc-us-sec.niceincontact.com
216.20.235.0/24
216.20.237.0/24
dalsip.incontact.com
dalsec.incontact.com
dalxsp.incontact.com
laxsip.incontact.com
laxsec.incontact.com
laxxsp.incontact.com
216.20.235.0/24
216.20.237.0/24
dalsip.incontact.com
dalsec.incontact.com
dalxsp.incontact.com
laxxsp.incontact.com
laxsip.incontact.com
laxsec.incontact.com
216.20.235.0/24
216.20.237.0/24
brasip.incontact.com
brasec.incontact.com
dalsip.incontact.com
dalsec.incontact.com
dalxsp.incontact.com
laxxsp.incontact.com
200.15.3.0/24
216.20.235.0/24
dalxsp.incontact.com
laxxsp.incontact.com
laxsip.incontact.com
laxsec.incontact.com
sgpsip.incontact.com
sgpsec.incontact.com
61.14.30.16/28
216.20.237.0/24
sgpsip.incontact.com
sgpsec.incontact.com
tkosip.incontact.com
tkosec.incontact.com
dalxsp.incontact.com
laxxsp.incontact.com
osasip.incontact.com
osasec.incontact.com
61.14.30.16/28
210.57.57.128/28
210.57.75.160/27
210.57.49.160/27
sgpsip.incontact.com
sgpsec.incontact.com
tkosip.incontact.com
tkosec.incontact.com
dalxsp.incontact.com
laxxsp.incontact.com
osasip.incontact.com
osasec.incontact.com
61.14.30.16/28
210.57.57.128/28
210.57.75.160/27
210.57.49.160/27
melsip.incontact.com
melsec.incontact.com
sydsip.incontact.com
sydsec.incontact.com
dalxsp.incontact.com
laxxsp.incontact.com
103.13.81.128/28
103.13.81.144/28
melsip.incontact.com
melsec.incontact.com
sydsip.incontact.com
sydsec.incontact.com
dalxsp.incontact.com
laxxsp.incontact.com
103.13.81.128/28
103.13.81.144/28
frasip.incontact.eu
frasec.incontact.eu
fraxsp.incontact.eu
munxsp.incontact.eu
munsip.incontact.eu
munsec.incontact.eu
216.20.254.0/24
216.20.255.0/24
frasip.incontact.eu
frasec.incontact.eu
fraxsp.incontact.eu
munxsp.incontact.eu
munsip.incontact.eu
munsec.incontact.eu
216.20.254.0/24
216.20.255.0/24