These network and system requirements apply to Engage QM Integrated implementations. If you're also setting up other systems, such as an integration with CXone, there may be other requirements, including more IP addresses or ports that must be opened.
Network Requirements
- The network should allow traffic to and from:
- All ports for Engage QM Integrated and screen recording.
- IP addresses for VIP, SBC, screen recording, and stream servers.
- Bandwidth requirements (estimated):
- Audio recording: 0.06 MB/minute per agent.
- Screen recording: 1 MB/minute per agent per screen (depending on resolution).
IP Addresses: US
If you don't see the IP address or port information you're looking for, contact your NICE CXone account representative.
Allow traffic to and from these IP addresses:
|
Purpose |
US1 |
US2 |
US3 |
|---|---|---|---|
| Screen Recording |
207.166.95.101 207.166.95.102 207.166.95.107 207.166.95.108 207.166.95.111 207.166.95.112 207.166.95.113 207.166.95.114 207.166.95.115 207.166.95.116 |
207.166.95.21 207.166.92.30 |
aoa-qmsrv01-03.inucn.com aob-qmsrv01-03.inucn.com |
| Stream |
207.166.95.107 207.166.95.108 207.166.95.109 |
207.166.95.23 207.166.95.24 207.166.92.31 207.166.92.32 |
aob-qmstr01-03.inucn.com aoa-qmstr01-03.inucn.com |
| SBC |
207.166.95.51 |
207.166.95.66 207.166.95.67 207.166.92.95 207.166.92.96 |
54.203.204.31 |
| VIP |
207.166.94.65 207.166.94.44 |
207.166.86.219 207.166.94.219 207.166.86.251 207.166.94.251 |
engageqma-na3.niceincontact.com |
| Reporter | N/A | N/A |
engageqmr-na3.niceincontact.com |
| Interaction Centers | N/A |
207.166.95.60 207.166.92.24 |
aob-qmint01-03.inucn.com aoa-qmint01-03.inucn.com |
| Application | N/A | N/A |
aoa-qmapp01-03.inucn.com aob-qmapp01-03.inucn.com |
IP Addresses: AUS and EU
If you don't see the IP address information you're looking for, contact your NICE CXone account representative.
Allow traffic to and from these ports:
|
Purpose |
AUS |
EU |
|---|---|---|
| Screen Recording |
13.211.96.226 52.64.109.13 |
216.20.244.110 216.20.244.111 |
| Stream |
13.210.193.128 13.210.145.151 13.211.119.116 52.63.213.130 52.64.34.111 54.66.243.161 |
216.20.244.112 216.20.244.113 216.20.244.114 |
| SBC | 52.64.254.144 | 216.20.244.100 |
| VIP |
13.210.170.87 13.211.120.33 |
216.20.242.56 216.20.242.57 |
Ports
If you don't see the port information you're looking for, contact your NICE CXone account representative.
Allow traffic to and from these ports:
|
Port Number |
Source |
Used For |
Protocol |
Open for all traffic to and from |
|---|---|---|---|---|
|
2000 |
User Desktop, Storage Center, NICE Applications Servers |
Playback Control, Locating Media |
UDP |
VIP address Stream Server IP addresses |
|
2001 |
User Desktop, Agent Desktop, NICE Application Servers |
Retrieving Media, Screen Agent status |
TCP |
VIP address Stream Server IP addresses |
|
2010 |
Agent Desktop |
Screen Recording Control |
TCP |
VIP address Stream Server IP addresses |
|
2011 |
User Desktop |
Retrieving Media, Loggers Monitoring |
TCP |
VIP address Stream Server IP addresses |
|
5060 |
Agent Desktop |
Device Location forwarding, Call Forwarding, SIP Signaling |
UDP |
VIP address SBC Screen Server IP addresses Stream Server IP addresses |
|
5062 |
User Desktop |
Screen Registration |
UDP |
VIP address SBC Screen Server IP addresses Stream Server IP addresses |
|
5063 |
Agent Desktop, Screen Agent |
Used in Secured SIP configuration (SRTP) environment |
UDP |
VIP address Stream Server IP addresses |
|
5070-5090 |
|
Screen Recording |
UDP/TCP |
VIP address SBC Screen Server IP addresses Stream Server IP addresses |
|
8020 |
Advanced Interaction Recorder |
Advanced Interaction Recorder |
TCP |
VIP address SBC Screen Server IP addresses Stream Server IP addresses |
|
8731 |
Text Capture |
Advanced Interaction Recorder |
HTTP/TCP |
VIP address SBC Screen Server IP addresses Stream Server IP addresses |
|
30006 |
User Desktop |
NICE Player, Playback Administration |
TCP |
VIP address Stream Server IP addresses |
|
30100 |
User Desktop, Agent Desktop |
Nice Player, Screen Agent, screen control and storage |
TCP |
VIP address Stream Server IP addresses |
|
38210-38213 |
User Desktop |
Screen Registration |
UDP/TCP |
VIP address SBC Screen Server IP addresses Stream Server IP addresses |
|
51333 |
Interaction Center, Application Servers |
Advanced interaction recorder |
TCP |
VIP address SBC Screen Server IP addresses Stream Server IP addresses |
|
61616 |
RTI Client |
ITI Bridge |
TCP |
VIP address Stream Server IP addresses |
|
62000 |
User Desktop, Application Servers |
Applications Suite |
TCP |
VIP address SBC Screen Server IP addresses Stream Server IP addresses |
|
62001 |
User Desktop, Application Servers |
Applications Suite |
HTTP |
VIP address SBC Screen Server IP addresses Stream Server IP addresses |
|
62002 |
|
Screen Recording |
UDP/TCP |
VIP address SBC Screen Server IP addresses Stream Server IP addresses |
|
62020 |
User Desktop |
Initial Systems Administrator service for WCF Publisher |
HTTP |
VIP address SBC Screen Server IP addresses Stream Server IP addresses |
|
62048 |
User Desktop, Application Servers |
Compliance and Playback Workflow |
TCP |
VIP address Stream Server IP addresses |
|
62051 |
Integrations (Driver) |
Interactions Center |
TCP |
VIP address SBC Screen Server IP addresses Stream Server IP addresses |
|
62062 |
Applications Server |
Systems Administration |
TCP |
VIP address SBC Screen Server IP addresses Stream Server IP addresses |
|
62065 |
Applications Server |
Interactions Center |
TCP |
VIP address SBC Screen Server IP addresses Stream Server IP addresses |
|
62069 |
|
Screen Recording |
TCP |
VIP address SBC Screen Server IP addresses Stream Server IP addresses |
|
62070 |
Agent Desktop, Application Servers |
Real Time, Screen Agent, Reading Settings and Permissions |
TCP |
VIP address SBC Screen Server IP addresses Stream Server IP addresses |
|
62072 |
User Desktop, Interactions Center |
Reading and Managing Rules |
TCP |
VIP address Stream Server IP addresses |
|
62074 |
User Desktop, Application Servers |
Querying Interaction Data |
TCP |
VIP address Stream Server IP addresses |
|
62075 |
Agent Desktop, User Desktop, NICE Application Servers |
Live Monitoring of Interactions |
TCP/HTTP |
VIP address Stream Server IP addresses |
|
62076 |
User Desktop, Application Servers |
Media Retrieval |
TCP |
VIP address Stream Server IP addresses |
|
62077 |
Anyone, Agent Deskop |
WCF port for Monitor service |
TCP |
VIP address Stream Server IP addresses |
|
62078 |
User Desktop, Application Servers |
NICE Player and Playback |
TCP |
VIP address Stream Server IP addresses |
|
62079 |
|
|
|
VIP address Stream Server IP addresses |
|
62080 |
User Desktop, Application Servers |
Coaching and Clipping |
TCP |
VIP address Stream Server IP addresses |
|
62081 |
User Desktop, Application Servers |
Managing Portal |
TCP |
VIP address Stream Server IP addresses |
|
62082 |
|
|
|
VIP address Stream Server IP addresses |
|
62083 |
User Desktop |
Generating reports |
TCP |
VIP address SBC Screen Server IP addresses Stream Server IP addresses |
|
62084 |
User Desktop |
Scheduling reports |
TCP |
VIP address Stream Server IP addresses |
|
62085 |
User Desktop |
Evaluating recorded interactions |
TCP |
VIP address Stream Server IP addresses |
|
62089 |
User Desktop |
Import Utility for uploading configuration files |
TCP |
VIP address Stream Server IP addresses |
|
62112 |
Agent Desktop |
Screen Capture |
TCP |
VIP address SBC Screen Server IP addresses Stream Server IP addresses |
|
62121 |
User Desktop |
Searching recorded interactions |
TCP |
VIP address Stream Server IP addresses |
|
62122 |
Screen Server |
Screen Data Transit |
UDP |
VIP address SBC Screen Server IP addresses Stream Server IP addresses |
|
62123 |
User Desktop |
Managing requests for audio analysis |
TCP |
VIP address Stream Server IP addresses |
|
62124 |
Agent Desktop |
Screen Agent |
TCP |
VIP address SBC Screen Server IP addresses Stream Server IP addresses |
|
62125 |
Applications Server / Interactions Center |
Screen Recording, Screen Logger |
TCP |
VIP address SBC Screen Server IP addresses Stream Server IP addresses |
|
62130 |
Agent Desktop, User Desktop, NICE Application Servers |
Screen Agent and reading settings with various servers |
TCP |
VIP address SBC Screen Server IP addresses Stream Server IP addresses |
|
62132 |
User Desktop |
Retrieving media |
TCP |
VIP address Stream Server IP addresses |
|
62133 |
User Desktop |
ClearSight |
TCP |
VIP address Stream Server IP addresses |
|
62134 |
|
Screen Recording |
TCP |
VIP address SBC Screen Server IP addresses Stream Server IP addresses |
|
62135 |
User Desktop |
Nice Player, Media encoding |
TCP |
VIP address Stream Server IP addresses |
|
62136 |
NICE Application Servers |
Media encoding |
TCP |
VIP address SBC Screen Server IP addresses Stream Server IP addresses |
|
62137 |
User Desktop |
Locating media |
TCP |
VIP address Stream Server IP addresses |
|
62140 |
Applications Server |
System & User Administrator |
TCP |
VIP address SBC Screen Server IP addresses Stream Server IP addresses |
|
62141 |
Agent Desktop, User Desktop, NICE Application Servers |
Receiving interaction events |
TCP |
VIP address Stream Server IP addresses |
|
62142 |
User Desktop |
For Multi Data Hub configuration |
TCP |
VIP address Stream Server IP addresses |
|
62143 |
Applications Server |
System & User Administrator |
TCP |
VIP address SBC Screen Server IP addresses Stream Server IP addresses |
|
62145 |
Agent Desktop |
Category Trends, Coaching Packaes, KPI Manager, Qplan/Evaluations, WCF |
TCP |
VIP address Stream Server IP addresses |
|
62149 |
Applications Server |
Insight Manager |
TCP |
VIP address Stream Server IP addresses |
|
62150 |
Applications Server |
Insight Manager |
TCP |
VIP address Stream Server IP addresses |
|
62155 |
User Desktop |
Recording Agnostic plugin |
TCP |
VIP address Stream Server IP addresses |
|
62156 |
User Desktop |
Recording Agnostic plugin |
TCP |
VIP address Stream Server IP addresses |
|
62165 |
User Desktop |
Insight Manager |
TCP |
VIP address Stream Server IP addresses |
|
62166 |
User Desktop |
Insight Manager |
HTTP |
VIP address Stream Server IP addresses |
|
62183 |
User Desktop |
Generating reports |
TCP |
VIP address Stream Server IP addresses |
|
62184 |
User Desktop |
Scheduling Reports |
TCP |
VIP address SBC Screen Server IP addresses Stream Server IP addresses |
|
62185 |
User Desktop |
Generating reports |
HTTP |
VIP address Stream Server IP addresses |
|
62186 |
User Desktop |
Generating reports |
TCP |
VIP address Stream Server IP addresses |
|
62321 |
Player, Stream Server |
Advanced Interaction Recorder |
TCP |
VIP address SBC Screen Server IP addresses Stream Server IP addresses |
|
62515 |
Agent Desktop |
Player |
HTTP |
VIP address SBC Screen Server IP addresses Stream Server IP addresses |
|
62516 |
Agent Desktop |
Player |
TCP |
VIP address Stream Server IP addresses |
|
62628 |
User Desktop |
Applications Server (Enrollment Service) |
TCP |
VIP address Stream Server IP addresses |
|
63100 |
Anyone |
|
HTTP |
VIP address Stream Server IP addresses |
|
63101 |
Anyone |
|
TCP |
VIP address Stream Server IP addresses |
|
63112 |
Screen Recording |
|
TCP |
VIP address SBC Screen Server IP addresses Stream Server IP addresses |
|
63220 |
Agent Desktop, Application Servers, Reporter |
My Universe, Business Analyzer |
TCP |
VIP address Stream Server IP addresses |
|
63250 |
User Desktop |
Searching Interactions |
TCP |
VIP address Stream Server IP addresses |
|
63280 |
User Desktop |
Searching Interactions |
HTTP |
VIP address Stream Server IP addresses |
|
63300 |
User Desktop |
Evaluating Recorded Interactions |
TCP |
VIP address Stream Server IP addresses |
|
63301 |
User Desktop |
Evaluating Recorded Interactions |
HTTP |
VIP address Stream Server IP addresses |
|
63302 |
User Desktop |
Managing portal |
TCP |
VIP address Stream Server IP addresses |
|
63303 |
User Desktop |
Coaching and Clipping |
TCP |
VIP address Stream Server IP addresses |
|
63304 |
User Desktop |
Coaching and Clipping |
HTTP |
VIP address Stream Server IP addresses |
|
63305 |
User Desktop |
Managing portal |
HTTP |
VIP address Stream Server IP addresses |
|
63333 |
User Desktop |
NICE Player |
HTTP |
VIP address Stream Server IP addresses |
|
63334 |
User Desktop |
NICE Player |
TCP |
VIP address Stream Server IP addresses |
|
63336 |
Anyone |
WCF port for Monitor service |
HTTP |
VIP address Stream Server IP addresses |
|
63342 |
Applications Server |
Amplifier Backend |
HTTP |
VIP address Stream Server IP addresses |
|
63343 |
Client Machine |
Authentication Agent |
HTTPS |
VIP address SBC Screen Server IP addresses Stream Server IP addresses |
|
63344 |
Search Server |
Application Server, Search Zookeeper |
HTTP |
VIP address SBC Screen Server IP addresses Stream Server IP addresses |
|
63361-63366 |
Screen Recording |
|
TCP |
VIP address SBC Screen Server IP addresses Stream Server IP addresses |
System Requirements
General Software Requirements
|
Item |
Requirement |
|---|---|
|
.NET Framework |
3.5 SP1 and 4.6 |
|
Chrome Version |
Use either of the most current 2 versions. |
|
Microsoft Edge |
Use either of the most current 2 versions. Must be configured for IE mode. |
|
MDAC Version |
Minimum version: 2.8 |
|
Operating System Version |
Microsoft Windows 8.x and up (32 bit and 64 bit) |
|
Operating System Language |
English/United States |
|
Windows Media Player |
Minimum version: 9 |
|
Network Traffic |
IPV4 |
|
Supported Firewalls |
Palo Alto Cisco Windows Firewall Check Point |
Software Requirements for Agent Workstations with Screen Recording
|
Item |
Requirement |
|---|---|
|
CPU Count and Speed |
Manufacturer: Intel |
|
Internal Memory (RAM) |
Minimum: 1 GB |
|
Network Interface Duplex Mode |
Full |
|
Network Interface Number |
Minimum: 1 |
|
Network Interface Speed |
Minimum: 10 MBPS |
|
C Drive (or drive where Engage QM Integrated is installed) |
Minimum: 2 GB free |
|
Screen Resolution |
Minimum: 1024x768 |