This page is for administrators. It provides information about setting up Autopilot (Amelia) virtual agents to work in NiCE CXone. You can learn more about Autopilot (Amelia) and its supported options. You can learn more about the general process of setting up virtual agent integrations with NiCE CXone.
Setting up an Autopilot (Amelia) virtual agent requires the following components:
- NiCE CXone: NiCE CXone must have a configured channel
Various voice and digital communication mediums that facilitate customer interactions in a contact center. to use with the integration. Setting up Autopilot (Amelia) for voice channels requires assistance from NiCE. Contact your Account Representative to learn more. - Virtual Agent Hub in NiCE CXone: Virtual Agent Hub holds the configuration information for connecting to your virtual agent A software application that handles customer interactions in place of a live human agent. provider, such as service account credentials.
- Studio scripts: You need at least one script that includes a virtual agent Studio action. The action must be configured with the connection information for your virtual agent. The point of contact for the channel you're using with the integration must be configured to use this script.
- Autopilot (Amelia): You must have an Autopilot (Amelia) virtual agent fully set up and configured.