Configure User Skill Proficiency for Static Delivery
This page is specific to a static delivery routing strategy. If your organization uses a dynamic delivery routing strategy, you can find this information in the dynamic delivery online help.
Required permissions: Users Edit
When you change proficiency levels through the users feature, you can change many or all skills assigned to a single user at the same time. If you want to change many or all users assigned to a single skill at once instead, you must do so through the skills feature.
- Click the app selector and select Admin.
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Click Users.
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Click the user profile to open it.
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Click the Skills tab.
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In theAssigned Skills click the drop-down in the Proficiency column of the skill you want to modify and select the new level you want the user to have in that skill.
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Click Save Proficiencies.