Configure User Skill Proficiency for Static Delivery

This page is specific to a static delivery routing strategy. If your organization uses a dynamic delivery routing strategy, you can find this information in the dynamic delivery online help.

Required permissions: Users Edit

When you change proficiency levels through the users feature, you can change many or all skills assigned to a single user at the same time. If you want to change many or all users assigned to a single skill at once instead, you must do so through the skills feature.

  1. Click the app selector and select Admin.
  2. Click Users.

  3. Click the user profile to open it.

  4. Click the Skills tab.

  5. In theAssigned Skills click the drop-down in the Proficiency column of the skill you want to modify and select the new level you want the user to have in that skill.

  6. Click Save Proficiencies.